Sustainability Initiatives

With the goal of protecting the global environment, and with your understanding and cooperation, we offer the “Eco-Cleaning” service at Guest Roomsfor guests staying multiple nights. By reducing the energy used for housekeeping and laundry, we are working together with our guests to reduce CO2 emissions. Please note that we also offer a “Full Cleaning” service upon request.

◯Tasks to Perform: Change towels, take out the trash
XTasks Not to Perform: Guest RoomsClean the interior, clean the bathroom, make the bed & change sheets, replace toothbrushes

Guest RoomsWe have set up an amenity bar in the lobby where you can take as many disposable amenities as you need for use during your stay.

WHG Hotels supports the United Nations World Food Programme’s (WFP) mission to end hunger and poverty and is participating in the “Red Cup Campaign” initiative through its WHG Original Coffee. A portion of the proceeds from the sale of this product will be donated to underprivileged children suffering from hunger. Campaign

As part of our efforts to address the global problem of marine pollution, we have switched from plastic straws to paper or biodegradable plastic straws.

Food waste—the problem of edible food being thrown away—remains a concern. To address this issue, we are implementing the following measures: Thirty minutes before closing time, we portion out some of our dishes into smaller containers. We restock dishes as needed based on customer traffic.
In addition, our hotel is a member of the Koto Ward “Eat It All” Partnership Program.

*What are "Eat Up Cooperating Shops"?
Restaurants operating in Koto City and working to reduce food loss are registered as "Koto City Eat Up Cooperative Shops" to raise awareness of food loss reduction in the community.

Participating in the "3010 Movement" by the Ministry of the Environment, we offer our guests 30 minutes after the toast and 10 minutes before the end of the party to enjoy the food.
We are working to reduce the large amount of leftover food at banquets in order to improve food loss in Japan, which is estimated to be approximately 6.43 million tons annually.

The entire path from the entrance to the guest rooms is level, making the facility fully accessible. In addition to offering universal-access rooms, we welcome service dogs and provide wheelchair rentals.

We train our employees to act with appropriate understanding toward the physically challenged and the elderly based on the concept of normalization, which is "to live together with people with disabilities while recognizing their individuality.
Based on this concept of normalization, we train employees who can act with appropriate understanding toward the physically challenged and the elderly.
To this end, we offer sign language training, create normalization handbooks, and conduct various training programs.

In response to the recent increase in inbound tourism and to ensure that guests visiting Japan under the “ Overseas” program feel at ease, our hotel employs foreign nationals who make up approximately 40 percent of our staff. We are committed to creating an environment where everyone can thrive—regardless of nationality, age, or gender—and advance their careers based on their individual abilities. Additionally, we conduct regular Japanese language training sessions to enhance our staff’s customer service skills.

In accordance with the enforcement of the Health Promotion Law, we have banned smoking in all of our hotels from June 2021 in order to prevent passive smoking.

We are helping to reduce carbon dioxide emissions by installing LED lights throughout all Guest Roomsand actively implementing energy-saving measures in our back-office operations.

The Company is promoting a paperless office environment within the Company by converting various documents to data and utilizing lined paper.
We have also introduced electronic checkout cards and automatic check-in/out machines to improve operational efficiency and productivity. This has led to the curbing of deforestation, improvement of operational efficiency, and reduction of global warming.

Tokyo bay Ariake Washington Hotel (Tokyo)We offer biodegradable biopolymer toothbrushes made from 100% biomass that biodegrade even in seawater, as well as foldable hairbrushes made with 35% cornstarch. We ask for your cooperation in reducing plastic waste.

Guest RoomsBy posting signs, we’re asking our customers to help us use up all the toilet paper. Additionally, we use any remaining toilet paper in the employee restrooms, which helps reduce waste.

Our hotel has installed showerheads at Guest Roomsthat save approximately 25% of water, as part of our efforts to reduce water consumption. To ensure we can continue to provide safe water in the future, we ask for your cooperation in conserving water.

To ensure the safety of our employees and customers, we conduct fire drills twice a year to prepare for the occurrence of disasters.

The aroma diffuser installed in the front lobby of our hotel uses 100% naturally derived oils. They are also highly antibacterial and antiviral, providing a safe and comfortable space for our guests.

About half of the staff at our hotel are women.
Therefore, we strive to create a work environment where employees can continue to work even after marriage or childbirth, and also have positions of responsibility regardless of gender.
Furthermore, in order to promote a workplace where all employees can work with motivation, we established a work-life balance consultation service in January 2017.

Certification mark "Kurumin" based on the Law for Measures to Support the Development of the Next Generation
Bunkyo-ku Work-Life Balance Promotion Company (Fujita Kanko Co., Ltd.)
We became the first company in the hotel industry to join the "Ikubosu" (meaning "good boss" in Japanese) Corporate Alliance.