FAQ

We apologize, but our hotel does not accept requests to be placed on a waiting list.
We appreciate your understanding, but if you’d like to check availability or make a reservation on dates when the hotel is fully booked, please call us at Contact usor check the availability on the Homepage at any time.
Please note that the room availability for phone reservations and reservations made via the Homepage are managed separately; therefore, to ensure the best chance of securing a room, we recommend checking both options when inquiring about availability.

>Accommodation plans can be found here.

After making a reservation, please contact us by phone or email at Contact usto submit your request.
Please note that, with the exception of certain special plans (such as those limited to upper floors), we cannot guarantee that your request will be accommodated.

The price is the same whether you are traveling alone or in pairs.
However, the room tax will be different.
If the room charge, excluding consumption tax, is 10,000 yen or more but less than 15,000 yen per person, 100 yen will be charged; if the room charge is 15,000 yen or more, 200 yen will be charged separately.

Minors (under 18 years of age) who wish to stay at the hotel alone are required to submit a written consent form from a person with parental authority.
Please download the "Agreement for Minor's Accommodation" form from here, fill it out and seal it in advance, and bring it with you on the day of your stay.
We may also need to verify your identity with an official ID card. Please understand this in advance.

Send to】】 【Send to
FAX: 03-5564-0525

The applicable period of the cancellation fee differs between the normal period and the period of the event as determined by the hotel.

[Standard Policy]
・No-show without notice: 100% of the room rate
・On the day of check-in: 80% of the room rate
・The day before check-in: 20% of the room rate
*For group reservations of 15 or more people, please contact the hotel at Contact us.

[During the Event Period]
・No-shows without prior notice and cancellations made 7 days or less before arrival: 100% of the room rate
・Cancellations made 8 to 60 days before arrival: 50% of the room rate
*For group reservations of 15 or more people, please contact the hotel at Contact us.
*The “event period” refers to times when large-scale events—such as fireworks displays, concerts, sporting events, expositions,
and other events—are held in the area surrounding the hotel.
The specific dates are determined by the hotel and announced in advance.

Room charges are to be settled in advance upon check-in.
In addition to cash, we accept the following forms of payment.

Credit Card】】
VISA , JCB , American Express , Diner's Club , UC , DC , NICOS , OMC , UFJ Card , Master Card , Saison , AEON , JACCS , APLUS , CF , LIFE , ORICO

QR Code Payment Service
PayPay , auPAY , d-pay , WeChatPay , Melpay ,Rakuten Pay, Alipay Plus, BankPay, QuoPay, UnionPay, JcoinPay, YuchoPay, JKOPay, NPay, XnapPay

Please note that transportation system IC cards such as Suica cannot be used.

It is possible. In this case, we ask that you make the transfer by 2 days prior to the date of your stay. Please contact the hotel in advance so that we can issue an invoice.

Gift certificates affiliated with credit card companies can be used. However, gift certificates exclusively for travel agencies cannot be used. Please apply through an agency.

Please let us know when you make your reservation. During consecutive nights’ stay, you may store your luggage at Guest Rooms. However, if you have booked different room types for the nights before and after your stay, we ask that you move your luggage yourself.
*Please note that the hotel cannot be held responsible for valuables.
*Safety deposit boxes are available at the front desk.
If you would like to store your valuables, please stop by the front desk.

Unfortunately, we do not have any available.

The facilities and amenities at our hotel's Guest Roomsare as follows:

・Toilet with bidet function
・Modular bathroom
・Smart TV
・Internet connection (wired LAN, free Wi-Fi)
・Refrigerator in common area
・Electric kettle
・Humidifier
・Alarm clock
・Small flashlight
・Phone
・Hair dryer
・Clothes brush
・Clothes hangers
・Notepaper

< Amenities at Guest Rooms>
・Shampoo
・Conditioner
・Body Soap
・Facial Soap (also serves as hand soap)
・Face Towel
・Bath Towel
・Nightwear
・Slippers
・Deodorizing Spray
・Tissue
・Shoe-polishing Paper

Guest RoomsWe have placed some of the amenities you can use at the amenity bar next to the front desk.
・Cleanser
・Face Wash
・Lotion
・Milk
・Skin Gel Wash & Shave
・Gel Wax
・Body Milk
・Hair Oil
・Hair Brush
・Cotton Swabs
・Razor
・Body Sponge
・Shower Cap
・Toothbrush Set

*Please note that the contents of the amenity bar are subject to change without notice.

These are available in all Guest Roomss.
The refrigerators are empty, so please feel free to purchase items from the vending machines or other locations in the building and use them as you like.

We apologize, but we do not allow this. Please wear it only within
and Guest Rooms.

Unfortunately, we do not have any beds available. If you need a bed, please reserve an additional room.

On the first floor, you'll find " Restaurant" and "Georgetown," among others, and on the second floor of the Ariake Park Building, there is Restaurant.
>For more details, please click here.

All seats are non-smoking.
However, there is a smoking area on the first floor.

Contract parking is available on the 1st to 3rd basement floors of the hotel building. Parking for large buses is not available. Please understand this in advance.

In case of overnight stay
1,000 yen (tax included) for 24 hours (1 night) from the time of entry
If you enter or leave the garage during your stay, you will be charged again.

・Parking outside the above hours costs 250 yen (tax included) per 30 minutes.
・Capacity: 253 vehicles; height limit: 2.10 m; width limit: 1.90 m; length limit: 5.50 m; weight limit: 2.3 t.
・ RestaurantWhen dining at “Georgetown,” parking is free for up to 2 hours with a food and beverage purchase of 3,000 yen or more.
・For meeting use, parking is free for up to 6 hours (maximum 6 hours).
・ For banquet reservations: Up to 2 hours free

Drink vending machines are located in the elevator lobbies on each floor of Guest Rooms.
Please purchase cigarettes and alcoholic beverages at the convenience store (Daily Yamazaki) on the first floor.

A coin-operated laundry (3 washing machines and 3 dryers) is located on the 4th floor of the building.
Washing machines can be used for 500 yen per time (detergent is automatically added) and dryers for 100 yen per 30 minutes.

Laundry service is available at the front desk. Please fill out the slip in your room and bring it to the front desk in the laundry bag provided.
If you bring your laundry to the front desk by 10:00 a.m., it will be finished by 7:00 p.m. on the same day.
Please note that we are closed on Sundays and during the year-end and New Year's holidays.

Ice machines are located on the 5th, 8th, 11th, 14th, and 17th floors. There is no charge, and paper cups (containers) are also available.

Unfortunately, there are no public baths or fitness facilities available.

The front desk is open 24 hours a day, even if you arrive late.
Please note that there is no need to notify us of any change in arrival time.

Yes, it is possible. Please send your baggage to the following address, indicating your name and check-in date on the packing slip.

135-0063
3-7-11 Ariake, Koto-ku, Tokyo Tokyo bay Ariake Washington Hotel (Tokyo) Attn: Front Desk
*We cannot accept cash, valuables, medications, personal correspondence, fragile items, hazardous materials, items requiring temperature or humidity control (such as those shipped via refrigerated delivery), or shipments marked “pay on delivery” or “cash on delivery.”

Metropolitan Expressway Bayshore Route
From the Rinkai Fukutoshin Ramp from the direction of Oi
Signal
1st right turn at Odaiba Chuo
Turn right at the 2nd traffic lights.
3rd turn straight in front of Teleport Station
4th turn left at Aomi 1-chome
5th. Go straight at Tokyo Wangan Underpass Exit.
6th. Ferry Pier entrance, go straight
7th. Go straight to the main gate of Tokyo Big Sight.
150m ahead, turn left in front of the hotel

Metropolitan Expressway Bayshore Route
From Ariake ramp on the Metropolitan Expressway Wangan Route (from the direction of Chiba)
From Ariake ramp, turn left at the first traffic light.
1st left turn at Ariake 2-chome
2nd turn at Ariake 3-chome, go straight
Turn left at the 3rd Ferry Pier Entrance
Turn left at the Ferry Pier Entrance
150m ahead, turn left in front of the hotel

Metropolitan Expressway No. 11 Daiba Route
From the Daiba Exit from the "Ginza direction
Signal No. 1, Rainbow entrance
1st turn left at Rainbow Entrance
2nd Nozomibashi Higashi, go straight
3rd Right turn at Ariake Tennis Forest
4th. Go straight at Ariake 2-chome
5th. Go straight at Ariake 2-chome
6th. Go straight at Ariake 3-chome
7th. Turn left at the entrance of Ferry Pier
8th. Go straight to the main gate of Tokyo Big Sight.
150m ahead, turn left in front of the hotel

The nearest stations to the hotel are "Kokusai-Tenjijo Station" on the [Rinkai Line] and "Tokyo Big Sight Station" and "Ariake Station" on the [Yurikamome Line]. For detailed information and last train times, please visit the " Home" page on each operator's website.