An Apology Regarding an Error in the Menu Display and News

Thank you very much for your continued patronage of Tokyo bay Ariake Washington Hotel (Tokyo).
We have discovered an error in the menu names for the following breakfast items offered at our hotel.
We sincerely apologize for the incorrect labeling.

Red Snow Crab
Incorrect Labeling:
“Red Snow Crab” was labeled as “Snow Crab”
Display Period:
November 24, 2025 (Mon) – May 27, 2026 (Wed)
Display Medium:
Menu signage (tent cards) in the buffet area
Serving Method:
Served as part of the breakfast buffet menu

During the period mentioned above, some menu displays listed “Red Snow Crab” or “Red snow crab”
when they should have been labeled “Zuwai Crab” or “Snow crab.”
We confirmed this error on May 27, 2026, and corrected it on the same day.
We have confirmed that there are no errors in the labeling of any other menu items.
Moving forward, we will further strengthen our verification system—such as having multiple staff members cross-check ingredient specifications against menu descriptions during menu creation—
to prevent a recurrence of this issue.

We would like to once again express our deepest apologies for the significant inconvenience caused to our customers and all relevant parties.
We sincerely appreciate your continued patronage of Tokyo bay Ariake Washington Hotel (Tokyo).

Tokyo bay Ariake Washington Hotel (Tokyo)
General Manager