FAQ

We offer a number of special set plans. For details, please refer to the reservation site.

Minors (under 18 years of age) who wish to stay at the hotel alone are required to submit a written consent form from a person with parental authority.
Please download the "Consent Form for Minors to Stay at the Hotel" from here, fill it out and sign it in advance, and bring it with you on the day of your stay.

In some cases, we may need to verify your identity with an official ID card.

Please note that we cannot accept only guests under 15 years old.

Send to】】 【Send to
FAX: 03-3342-2575

We do not accept requests to be placed on a waiting list.
We apologize for the inconvenience, but please check room availability by phone (03-3343-0489) or online at Contact usas needed.

The rate is the same whether you are staying alone or as a couple. (However, the lodging tax varies. If the room rate excluding consumption tax is 10,000 yen or more but less than 15,000 yen per person, a separate lodging tax of 100 yen per person applies; if it is 15,000 yen or more, a separate lodging tax of 200 yen per person applies.)

*Effective for stays beginning in April 2027, the following changes will apply:
Room rates of 13,000 yen or more per person per night (excluding tax): 3% of the total accommodation cost
For details, please visit the Tokyo Metropolitan Tax Bureau website at Home.

Guest RoomsSince quantities are limited, we cannot make any guarantees, but we will do our best to accommodate your request.

Room charges must be paid at the front desk when you check in.
If payment is to be made by someone other than the guest, payment must be made prior to check-in. Please be sure to contact the hotel in advance.

We accept the following credit card companies
VISA ・JCB ・DC ・UC ・Diners Club ・Master Card ・American Express ・UFJ (formerly Million) Card ・Guin Lian

Yes, that is possible. In that case, please make the payment by bank transfer no later than the day before your check-in date.
We apologize for the inconvenience, but please contact the hotel at Newsto receive the bank account information.
Please let us know if you need an invoice.

The Tokyo Accommodation Tax will be charged separately based on your room rate.

• 10,000 yen or more but less than 15,000 yen: 100 yen
• 15,000 yen or more: 200 yen

*Effective for stays beginning in April 2027, the following changes will apply:
Room rates of 13,000 yen or more per person per night (excluding tax): 3% of the total accommodation cost
For details, please visit the Tokyo Metropolitan Tax Bureau website at Home.

Please let us know when you make your reservation. You are welcome to leave your luggage at Guest Roomsduring your stay. However, please note that the hotel cannot be held responsible for any valuables. If you are assigned a different room during your stay, we ask that you move your luggage yourself.

We do not provide this service.

We offer single, twin, double, and triple rooms. For more details, please visit our Homepage titled “ Guest Rooms.”

These are available at all Guest Roomslocations. (They are empty.)

We provide the following amenities:
[Included in the “ Guest Rooms” package] Shampoo, conditioner, body wash, bath towels, face towels, body towels, bath mats, nightwear, two types of slippers (disposable and leather), and fabric deodorizing spray

[2nd Floor Amenity Corner] Hairbrush / Leather / Cotton swabs / Body sponge / Toothbrush / Drip coffee / Tea

At the Shinjuku Washington Hotel, as part of our efforts toward the SDGs, all disposable amenities are available at the amenity bar next to the front desk.
Please take only what you need.
We kindly ask that you bring your own amenities when traveling in the future to help reduce plastic waste.

These are available at all Guest Roomslocations.

We are sorry. We are sorry, but we cannot accept your request.

Unfortunately, we do not have any beds available. If you need a bed, please reserve an additional room.

All rooms are free of charge.
Wired LAN and Wi-Fi are available.

Please ask at the front desk. Please inquire at the front desk.

You can enjoy it at our company-owned restaurant, Restaurant.

Breakfast
Adult: 2,750 yen (tax included)
Children: Infants (3-6 years old): 770 yen, Elementary school students (7-12 years old): 1,430 yen (tax included)

Adult: 3,300 yen (tax included)
Children: Infants (3-6 years old): 880 yen, Elementary school students (7-12 years old): 1,650 yen (tax included)

For more details, please see the page titled “Breakfast That Makes You Want to Wake Up Early” at ▼ Restaurant.

Smoking is prohibited throughout the entire Restaurantduring breakfast. Smoking policies during dinner vary by location.

Room service is not available.

Unfortunately, we do not have any vending machines.
There is a convenience store on the first floor of the main building, so please use that.

• Hours: Open 24 hours a day

A coin-operated laundry facility is available on the second floor. (The detergent dispenser is automatic.)
*Available only to hotel guests.
*Use may be restricted due to various circumstances.

Please visit the front desk on the second floor.
(Items ordered by 11:00 a.m. will be ready for pickup at 7:30 p.m. the same day; items ordered after 11:00 a.m. will be ready for pickup at 7:30 p.m. the following day.)
*Payment is due upon pickup.

An ATM is located in front of the convenience store on the first floor of the main building.

An iron, humidifier, and trouser press are available. However, the number is limited, so please make reservations in advance.

While our hotel is not fully barrier-free, there are no steps between the guest rooms, the lobby, and Restaurant[with some exceptions].
We will do our best to accommodate guests using wheelchairs.

Unfortunately, we do not offer meeting rooms, public baths, or fitness facilities

Check-in time is 14:00 and check-out time is 11:00.

If your room is ready, you may be able to check in before 14:00. Please ask at the front desk.
(Please note that we may decline your request if the room is full. Please understand this in advance.)

Please call us at 03-3343-3111 on the day of your arrival only if it is after 24:00.

Check-out time is normally 11:00 a.m., but can be extended up to 14:00 p.m. (depending on the room plan). (Check-out time varies depending on the accommodation plan.)
An additional charge of 1,100 yen (tax included) per person per hour will be incurred for the extension. Please contact the front desk in advance if you wish to extend your stay.
(Please note that we may decline your request if the room is fully occupied. Please understand this in advance.)
Please note that if you stay after 14:00, you will be charged for the equivalent of one night's stay.

We accept orders 24 hours a day.

The applicable period of the cancellation fee differs between the normal period and the period of the event as defined by the hotel.

(1) Normal (excluding cancellation periods)
Cancellation must be made at least 2 days prior to your stay. After that, a cancellation fee will be charged.
The cancellation fee is 100% of the room charge for no-shows (no notice), 80% of the room charge for the day of cancellation, and 20% of the room charge for the day before cancellation.
For group reservations of 15 or more persons, 10% of the room charge will be charged 14 days or more in advance.
(2) During the event period
During the event period, 100% of the room charge will be charged for no-shows (no notice) or for reservations made 7 days or more before the event date, and 50% of the room charge will be charged for reservations made 8 to 60 days before the event date.
Event periods are defined as periods when large-scale events (fireworks displays, concerts, sporting events, expositions, and other events, etc.) are held in the vicinity of the hotel.
The period is set by the hotel and announced in advance.

Children of elementary school age and older are charged the same rate as adults.
Preschool children (6 years old and younger) may stay free of charge by "sleeping with" an adult in a bed (maximum of one child per bed).

We have some available. Since quantities are limited, please make a reservation in advance.

We do not offer a children’s menu, but children in elementary school and younger can dine at a special rate.
However, the special children’s rates Restaurantapply only when paying directly. They do not apply to plans that include meals.
Prices are as follows:

Elementary school students: 1,430 yen (tax included); Preschoolers [ages 3–6]: 770 yen (tax included)

Elementary school students: 1,650 yen (tax included); Preschoolers [ages 3–6]: 880 yen (tax included)
These are the rates.

Limousine buses are available from the hotel to Haneda and Narita airports.
Reservations are required, so please make reservations in advance.
(Reservations may not be accepted if the bus is full or made immediately before departure.)

［Limousine buses departing from the airport]
From Haneda Airport to Shinjuku area: 60-85 minutes, 1,400 yen for adult one-way, 700 yen for child one-way
From Narita Airport to Shinjuku area: 120 to 150 minutes. 3,600 yen for adult one-way, 1,800 yen for child one-way.
The time varies depending on the route. The time may vary depending on the route and traffic conditions.

It is about 5 minutes from the Shinjuku ramp on the Metropolitan Expressway Route 4.

Sorry, we do not accept reservations.

You can store your luggage in the self-service cloakroom in the lobby, which is reserved for hotel guests (available only on the day of your stay; free of charge).
Please note that if your luggage is too large to fit in the self-service cloakroom, please consult the front desk. Feel free to ask us for assistance.

Any luggage sent directly to the hotel will be held for you and delivered upon your arrival.
When sending luggage to the hotel, please clearly indicate your name (as it appears on the reservation) and check-in date on the shipping label to ensure a smooth handover. Please note, however, that we cannot accept responsibility for the safekeeping of valuables or fragile items. We appreciate your understanding.
Please send your luggage to the address below.

, 3-2-9 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-8336 Shinjuku Washington Hotel(Main Building / Annex) *If you know which building you will be staying in, please indicate it.
TEL 03-3343-3111

We handle Sagawa Express shipments at the front desk. We only accept cash-on-delivery shipments.

We are sorry, but we do not offer this service. We do not provide this service.