FAQ

Reservations can be made by phone anytime. Reservations can be made up to 6 months in advance via the Internet.

We offer a number of special plans.
Please refer to the plan page for details. To make a reservation, please click here.

We do not accept requests to be placed on a waiting list. We apologize for the inconvenience, but please check room availability at any time by phone (0956-33-5555) or online at Contact us.

To make changes or cancel your reservation, please contact the location where you made your booking. If you have any questions, please contact us by phone or email at Contact us.
*Please note that we may not be able to accommodate changes to your room type or number of guests depending on availability.
*Please note that changes may result in additional charges.
*We may not be able to process reservations made through channels other than our official website.

Cancellation must be made at least 2 days prior to your stay. After that, a cancellation fee will be charged.
The cancellation fee is 100% of the room charge for no-shows (no notice), 80% of the room charge for the day of cancellation, and 20% of the room charge for the day before cancellation. Group reservations of 10 or more people will be charged 10% of the room rate 9 days or more in advance.

We can accommodate only minors, but we ask that you submit a consent form filled out by a person with parental authority.

Please download the agreement form from the link below, fill it out in advance and send it to the hotel, or hand it to the front desk staff upon check-in.

Please note that we cannot accept only guests under 15 years old.

Email Address: swh@sasebohotel.com
Click here for the consent form for minors staying at the hotel

There is no curfew and the front desk is staffed 24 hours a day. If you are running late, please let us know in advance so that we can arrange a time for you to check in.

Check-in time is 14:00 and check-out time is 10:00.

If you contact us in advance, you can check in before 14:00. (From 12:00 noon. However, an early arrival fee will be charged separately. 550 yen (tax not included)/per hour per person)
Please note that we may not be able to prepare your room if you do not contact us.

Please be sure to contact us if you will be later than the scheduled arrival time at the time of reservation. Failure to contact us may be considered a cancellation.

Check-out time is usually 10:00, but can be extended upon request.
After 10:00, check-out time can be extended up to 13:00 for an additional charge of 550 yen (tax not included) per person per hour.
If you wish to stay longer than 13:00, you will be charged for one night's stay.

Guests may leave their luggage in the self-cloakroom located in the hotel lobby (free of charge, available only on the same day).
Large items that do not fit in the self-cloakroom can be left at the front desk. Please feel free to consult with us.

Your own luggage delivered to the hotel will be checked in and handed over upon your arrival.
To ensure smooth delivery, please write your full name and check-in date on the slip.
Please send your luggage to the following address

12-7 Shiomi-cho, Sasebo City, Nagasaki Prefecture 857-0834
Sasebo Washington Hotel
TEL 0956-32-8011

You can send your items by our affiliated "Kuroneko Yamato" or "Yu-pack" service.
We have both prepaid and collect slips available.
Please note that we do not accept cool delivery.

Room charges must be paid upon check-in. If payment is to be made by someone other than the guest, payment must be made prior to check-in. Please be sure to contact the hotel in advance.

We accept the following credit card companies
VISA, JCB, Diners Club, MasterCard, American Express, UnionPay

Yes, that is possible. In that case, please make the payment by bank transfer no later than the day before your check-in date.
We apologize for the inconvenience, but please contact the hotel, and we will send you the bank account information for the transfer at News. Please let us know if you need an invoice.

Gift certificates from credit card companies (VISA and JCB) can be used. However, gift certificates exclusively for travel agencies cannot be used. Please apply through a travel agency.

There is no hotel tax.

We offer single, twin, and double rooms.
For more details, please visit our page onHometitled “Information on the Guest Rooms” https://washington-hotels.jp/sasebo/room/をご覧ください.

We do not provide this service.

If you book consecutive nights in a single reservation, we will arrange for you to stay in the same room. If you book each night separately, please contact the hotel—we appreciate your cooperation. (We will accommodate consecutive nights if you book the same room type.)
You are welcome to leave your luggage at Guest Roomsduring your stay. However, please note that the hotel cannot be held responsible for valuables.
If you are moved to a different room during your stay, you will need to go through the check-in process again, so please leave your luggage at the front desk for the time being.

For single and twin rooms, one child of elementary school age or younger sleeps free per bed. Junior high school students and above will be charged the same as adults.

Please note that we do not allow sleeping with children in semi-double, relax double, and double rooms. Thank you for your understanding.

Towels for children are provided free of charge. (If you contact us in advance, we will set the towels in the room.)

*There are no bed guards, cribs, strollers, or children's pajamas available.

If your child is sleeping with you and eating breakfast, please make a separate request.
This is not included in the plan price, so please make a separate request.
Children under elementary school age: Free of charge
Children of elementary school age: 550 yen in advance, 660 yen at the door
Junior high school students and older: same rate as adults (1,100 yen in advance, 1,320 yen at the door)

If you have any questions, please feel free to ask.

Unfortunately, we do not have any beds available. If you need a bed, please reserve an additional room.

All Guest Roomss are equipped with the following amenities.

Refrigerator (free space) / kettle / pants press / hair ion dryer / plasma cluster air purifier with humidification function / lamp / bath towel / face towel / bath mat / nightwear / washable slippers / hanger / deodorant spray / shampoo / conditioner Body soap / Face and hand soap

The following amenities are provided in all Guest Rooms.
■ Face towels and bath towels
■ Shampoo, conditioner, body wash, and hand soap
■ Washable slippers
■ Tea set (green tea and hojicha)

Please also use the amenity bar in the lobby.
Toothbrush (toothbrush set)
Razor
Hairbrush
Other skin care products, etc.

Please contact the front desk if you wish to reserve a room.
Please contact the front desk if you wish to use the room.

Free Lending
Desk lamps, irons, nail clippers, thermometers, wine openers, blankets, portable battery chargers

All rooms are equipped with Wi-Fi.
Please note that wired LAN is not available.

We are sorry, but we cannot accept your request.

For single and twin rooms, one child of elementary school age or younger sleeps free per bed. Junior high school students and above will be charged the same as adults.

Please note that we do not allow sleeping with children in semi-double, relax double, and double rooms. Thank you for your understanding.

Towels for children are provided free of charge. (If you contact us in advance, we will set the towels in the room.)

*There are no bed guards, cribs, strollers, or children's pajamas available.

If your child is sleeping with you and eating breakfast, please make a separate request.
This is not included in the plan price, so please make a separate request.
Children under elementary school age: Free of charge
Children of elementary school age: 550 yen in advance, 660 yen at the door
Junior high school students and older: same rate as adults (1,100 yen in advance, 1,320 yen at the door)

If you have any questions, please feel free to ask.

Buffet-style breakfast with a rich menu of more than 30 Japanese and Western dishes including daily specials.

[Venue] 1st Floor, “Café Restaurant Bonjour”
[Menu] Japanese and Western buffet-style
[Time] 6:30 – 9:45
[Prices] Adults: Advance ticket...1,100 yen; Same-day ticket...1,320 yen
Elementary school students: Advance ticket...550 yen; Same-day ticket...660 yen
Preschoolers: Free　　　*All prices include tax

We have a restaurant called "Japanese Cuisine Sakuragawa" that offers kaiseki-style dining courses.
For more details, please visit the " Home" page [Information on Restaurant].

Room service is not available.

For more details, please visit the [ Access & Directionspage].

The nearest station is JR Sasebo Station. It is a 3-minute walk from the East Exit.
The nearest interchange is the Sasebo Minato Interchange on the Nishi Kyushu Expressway, about 5 minutes by car.

The hotel parking lot has space for approximately 70 vehicles.
The 30 multi-story parking spaces and outdoor spaces (approximately 40 spaces) can be used to park large vehicles such as one-boxes, trucks, and buses.

[Parking is available on a first-come, first-served basis]
Once our lot is full, we will direct you to the self-parking facility “Sasebo Ekimae Parking,” located about 100 meters away.
*Parking fee: ¥1,000 per standard vehicle per night
If we direct you to “Sasebo Ekimae Parking” due to our lot being full, please pay ¥1,000 on-site, and we will issue a service ticket at the front desk to cover the difference in hourly parking fees.

Large vehicles such as trucks and buses
Please contact us in advance in case of large vehicles exceeding 2.1m in height, as parking space is limited. (Please inquire about parking fees: 0956-32-8011)
Please note that we may have no choice but to decline your request if you do not apply in advance.

[Large Motorcycles]
Although there is no covered parking, we can direct you to the hotel’s parking area, so please contact us in advance. Parking fees vary depending on the space and number of vehicles, so please Contact us. (Starting at ¥1,000 per night)

[Regarding Use Before Check-in and After Check-out]
If you arrive before check-in begins, we can store your vehicle if space is available (at no additional charge). Please contact the front desk at Contact us.

Guests who wish to continue parking after check-out can extend their stay free of charge until 14:00 on the same day (in some cases this may not be possible if there are no spaces available). (If there are no spaces available, we may decline the request. (However, if you are parked in the parking lot in front of Sasebo Station, please move to the hotel parking lot.)
(However, if you are parked in the parking lot in front of Sasebo Station, please move to the hotel parking lot.

Soft drink vending machines are available in the lobby.

Laundromat is located on the 3rd floor.

Washing to dehydration (about 35 minutes): 300 yen
Drying (30 minutes): 100 yen
Washing detergent is also available for purchase.

Please inquire at the front desk. For more details, please contact the front desk staff at Contact us.

One microwave oven is available on the 3rd floor.

Unfortunately, we do not have a large bathroom.

We rent out meeting rooms for a fee. As reservations are required, please contact our front desk staff at Contact usfor more details.

While our hotel is not fully barrier-free, there are no steps between the guest rooms, the lobby, and Restaurant(with a few exceptions).
We will do our best to accommodate guests using wheelchairs.
We also have wheelchairs available for loan. Please contact the front desk staff for more details. Contact us

When you join “THE FUJITA MEMBERS,” you can use a single ID (email address) and password to make online reservations at various Fujita Kanko Group facilities, including Washington Hotel, Hakone Kowakien, and Hotel Chinzanso Tokyo.
It’s also a rewarding membership program where you earn points based on your spending and can use your accumulated points to stay at hotels for free.

▼ Detailed information about THE FUJITA MEMBERS
More information about THE FUJITA MEMBERS

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