FAQ

Check-in time is usually 14:00 and check-out time is 10:00.
*Depends on the accommodation plan.

Weekdays: 600 yen per person per hour
Weekends and Holidays: 800 yen per person per hour

If two people are staying, the extension fee will be charged for both guests.
*The maximum extension time is until 2:00 PM. Please inquire about early check-in.
*Depending on occupancy, we may impose restrictions on extension times or decline requests for early check-in.

No waiting list is available.
Please check back on the Internet or by phone as needed.

No cancellation fee will be charged if we are notified two days prior to the arrival date.
Cancellation fees will be charged for cancellations made the day before the arrival date (20%), the day of arrival (80%), and no-show (100%).

■For reservations of 10 or more rooms, the following cancellation fees apply: 10% from 9 days prior, 20% the day before, 80% on the day of arrival, and 100% for no-shows. Thank you for your understanding.

■Cancellation fees vary for large groups and event periods.

Please send an email to Contact usregarding the hotel.

Minors (under 18 years of age) who wish to stay at the hotel alone are required to submit a written consent form from a person with parental authority.
Please download the "Agreement for Minor's Accommodation" form from here, fill it out and seal it in advance, and bring it with you on the day of your stay.
We may also need to verify your identity with an official ID card.

Send to】】 【Send to
FAX: 045-683-3112

Please contact the front desk if you will be checking in after 24:00.
（Please call the front desk at 045-683-3111 (main phone number).
If we do not hear from you, we may contact you or cancel your reservation.

Standard prices are available up to one year in advance.

We do not allow guide dogs or service dogs.
*Please contact us in advance if you are staying with a guide dog, hearing dog, or service dog.

This offer cannot be used in conjunction with Internet-only plan products.
Discount coupons are based on the basic room rate.
Discount coupons may not be used on certain exempted days or when the hotel is closed for facility maintenance, etc.

◎Changes to the shareholder benefit coupon program will take effect on October 1, 2026.

For more details, please refer to the new shareholder benefits brochure sent to shareholders.

The applicable period of the cancellation fee differs between the normal period and the period of the event as defined by the hotel.

(1) Normal Periods (Excluding Cancellation Periods)
Please notify us of any cancellations at least 2 days prior to your check-in date. Cancellation fees will apply after that point.
Cancellation fees are as follows: 100% of the room rate for no-shows (without prior notice), 80% of the room rate for cancellations on the day of check-in, and 20% of the room rate for cancellations made the day before check-in. *For group reservations of 10 or more people, please contact the hotel at Contact us.
(2) During Event Periods
Cancellation fees during event periods are 100% of the room rate for no-shows (without prior notice) and cancellations made on the day of arrival or within 7 days prior to arrival; 50% of the room rate applies for cancellations made between 8 and 60 days prior to arrival.
“Event periods” refer to periods when large-scale events (such as fireworks displays, concerts, sporting events, expositions, and other events) are held in the vicinity of the hotel.
The specific dates for these periods are determined by the hotel and announced in advance.

Please bring them to the front desk on the 5th floor of the hotel.
We are not responsible for the safekeeping of valuables, fragile items, living creatures, medicines, drugs, explosives, etc.

Your own luggage delivered to the hotel will be kept in custody and handed over to you upon your arrival.
When sending your luggage to the hotel, please indicate your name (name of reservation) and check-in date on the shipping slip to ensure smooth delivery.
However, please understand that we are not responsible for the storage of valuables or breakables.
Please refrain from sending cooled packages as we do not have a refrigerator/freezer for storage.

Please send your luggage to the following address
1-101-1 Sakuragi-cho, Naka-ku, Yokohama-shi, Kanagawa 231-0062
TEL 045-683-3111

Please contact the front desk on the 5th floor.

◎Yamato Transport
・Cash on delivery only

◎Sagawa Express (SAGAWA Hands-Free Service)
・You can complete the shipping process using your own smartphone.
Details ▶ SAGAWA Hands-Free Service

If you use a round-trip flight, the return trip (from the hotel to your home) can be handled at the front counter.
Please follow the same instructions as in the FAQ "I would like to send my luggage in advance. Please follow the same procedure as in the FAQ "I want to send my luggage in advance.

Please pay your bill at the cashier inside the restaurant.
In addition to Japanese yen, we accept the following credit cards:
・VISA, MASTER, DINERS, JCB, DC, UC, AMEX, JACCS, NICOS, Orient, Central, Aplus, Life
・Cedyna (CF), Rakuten Card, SAISON, Bank, AEON, Cedyna (OMC), Pocket Card, UnionPay
In addition to the electronic money services WAON and Rakuten Edy, you can use QR payment services (PayPay, LINE Pay, au PAY, Mer Pay, d Pay, Alipay Plus, WeChat Pay, BankPay, quoPay, Jcoin, Rakuten Pay, UnionPay, Yuucho Pay, JKOPAY, xnap, NPay, and AEON Pay).

All are lump-sum settlements.

Yes, that is possible.
If you’d like to do so, please contact us by phone or via the contact form at Contact us. Please note that you will be responsible for any bank transfer fees.

We can also accept reservations for advance payment. Please use our own website and Internet reservations.

Gift certificates affiliated with credit card companies are accepted.
However, gift certificates for travel agencies are not accepted.

We do not have a separate rate for children. Children may stay at no additional charge if they share a bed with someone in the same room.
*Up to one child is allowed per standard bed. This applies to children up to and including elementary school age (middle school students are not permitted).

*The ladies' restroom is available for children up to preschool age.

Amenities such as toothbrushes and towels are provided in quantities corresponding to the room's occupancy.
Additionally, for plans that include meals, meals for children are not included.

Up to one child per permanent bed. The applicable age is up to elementary school students (not junior high school students).

Children of junior high school age and above must pay the same amount as the adult fee.

Free rental is available.
Please contact us in advance.
Please note that we may decline your request depending on the situation.

We offer these for free. (For children under 1 year old)
Since the number of units is limited, please contact us in advance.
These are available in twin rooms or family rooms (which accommodate three guests) that are at least 20 square meters in size.
(Please note that availability may vary depending on the room type.)

Please let us know when you make your reservation. During your stay, you are welcome to leave your luggage at Guest Rooms.
*Please note that the hotel cannot be held responsible for valuables.
*Safety deposit boxes are available; please stop by the front desk.
If you are assigned a different room during your stay, we ask that you move your luggage yourself.

We cannot accommodate specific requests.
Please let the front desk staff know when you check in.
Please note that depending on availability, we may not be able to accommodate your request, or there may be an additional charge.

Japanese-style rooms are not available.

We do not provide beds.
If you need a bed, please reserve an additional room.

We have installed them at all Guest Roomslocations.

We decline.

All areas of our hotel Guest Roomsare non-smoking.
Guest Rooms If you are found smoking inside the hotel
depending on the severity of the incident Guest Roomswe will charge you the full amount
as a cleaning fee. Please be advised of this in advance.
There is a designated smoking area on the 5th-floor lobby.

The use of electronic/heated cigarettes is strictly prohibited in the building.
Please use the smoking area on the 5th floor.

・The following amenities are provided in all rooms as part of the " Guest Rooms" program:
Shampoo & conditioner, body wash, bath towels, face towels, bath mats, deodorizing spray, tissues, slippers, nightwear, shoe-polishing paper, sanitary bags, and electric kettles

・The following items are available at the amenity bar on the 5th floor of the front desk:
Please help yourself to hairbrushes, cotton swabs, razors, body towels, cotton pads, shower caps, toothbrush sets, makeup remover, facial cleanser, toner, moisturizing cream, moisturizing oil, face masks, aromatherapy bath salts, drip coffee, and tea from the amenity bar.

Terrestrial] NHK TV, NHK Education, TVK, NTV, TV Asahi, TBS TV, TV Tokyo, Fuji TV, CNN, CCTV Dafu
BS] NHK BS1, Nittele, Asahi, TBS, Japan, Fuji, Eleven, Twellv, Open University of Japan

All rooms are equipped with ceiling-mounted Nanoe air purifiers.

Humidifiers are available. If you cannot find one in your room ( Guest Rooms), please contact the front desk.

Located on the 10th and 19th floors.

Copies are available in the lending racks located next to the elevator lobbies on each floor. *Excluding the 18th floor.

Available at all Guest Roomslocations. (Empty inside.)

We have electric kettles available.

Wired LAN and Wi-Fi (wireless LAN) are available free of charge at all Guest Roomslocations.

They can be checked out at the front desk.

Guest RoomsYou cannot watch content on the in-room TV.
You may only watch content on portable players or other devices you bring with you.
Please note that the TVs at Guest Roomsare configured to not accept external inputs.

There is a convenience store inside the building, and a beverage vending machine is located next to the Bayside entrance of the Restauranton the 5th floor. *Soft drinks only*

Located on the 10th and 19th floors of the hotel.

They are located on the 13th, 16th, and 22nd floors of the hotel.

Laundry Room" is newly established on the 9th floor of the hotel from April 1, 2022.
Five washing machines and five dryers are available. Detergent is automatically loaded.

Washing: 400 yen per time / Drying: 100 yen per time for 30 minutes

There is an ATM inside the convenience store on the first floor of the building.

We have irons, humidifiers, desk lamps, extension cords, bed rails, wheelchairs, and other items available.
However, since quantities are limited, please Contact usat the front desk on the day of your stay.

Please let us know if you need a spoon, fork, or plate.
Depending on the situation, plastic or paper plates may be used.

This hotel is not fully accessible. There are no steps from Guest Roomsto the lobby or to Restaurant.
*Excluding certain areas

Our staff will do their best to accommodate wheelchair users.
Wheelchair accessible restrooms are located on the 1st and 5th floors.

There is a banquet hall on the 5th floor and a conference room on the 9th floor.
There are no public baths or fitness facilities.

*For details, please refer to the following hotel website "Conference/Banquet Halls".
Conference and Banquet Rooms

Unfortunately, due to the Pharmaceutical Affairs Law, the hotel is unable to provide medication.
Please ask at the front desk for information on nearby pharmacies.
In case of emergency, please do not hesitate to ask the front desk for information on emergency hospitals.

Open from 6:30 to 9:30 a.m.

Featuring Misaki tuna sashimi, Napolitan pasta (originated in Yokohama), and Yokohama’s famous shumai, among other items
This breakfast buffet is popular for its regional specialties and hybrid menu options!!
Enjoy a buffet-style selection of carefully curated dishes, including salads with customizable toppings, Japanese breakfast dishes, Japanese side dishes, comforting Chinese congee, and about 40 varieties of desserts.

Breakfast Buffet Rates (for hotel guests only)
Adult 2.420 yen (tax included)
Elementary school students 1.210 yen (tax included)
4 years old and up 770 yen (tax included)
3 years old and under free of charge

Breakfast buffet fee (non-guests)
Adult 3.300 yen (tax included)
Elementary school students 18.70 yen (tax included)
4 years old and up 990 yen (tax included)
3 years old and under free of charge

RestaurantNo smoking inside.

No room service is available.

Available only during dinner hours.
We require a minimum deposit for private events.
*For details, please inquire when making a reservation at Restaurant.

For reservations and inquiries regarding " Contact us," please call 045-683-3166 or visit
. Business Hours: 10:30 a.m. – 4:30 p.m.

There are 4 large and 4 small rooms, accommodating from 8 to 80 people.

We have two conference rooms, one large and one small.

RestaurantWe have private rooms available.
Our venue is used for family gatherings, corporate events, wedding after-parties, and other events.

RestaurantWe accept reservations.

For reservations and inquiries ( Contact us), please call 045-683-3166 or email
. Business hours: 10:30 a.m. to 4:30 p.m.

There are children's prices for both the breakfast buffet and lunch buffet.

Children under 3 years old are free.

● For customers using Trust Park (affiliated parking lot) only ●

One-hour service for spending 3000 yen or more
2-hour service for spending 5000 yen or more

◆The hotel does not have its own parking lot. Please use one of the nearby parking lots.

[Parking Lot with Partner Rates]
Cross Gate Building Parking Lot (Trust Park): 28 surface parking spaces—reservations not accepted; first-come, first-served

*Height: 210 cm, Width: 182 cm, Length: 509 cm

Since this facility is also open to the general public, the parking lot is often full. We appreciate your understanding.

[For Customers Using the " Restaurant"]
Crossgate Building Parking Lot
*Please present your parking ticket to a staff member at Restaurant. We will provide you with a service voucher based on the amount of your purchase.

Reservations are not available.

Parking is not allowed.

Neither Haneda Airport nor Narita Airport has arrivals and departures.
Yokohama City Air Terminal (YCAT) is located adjacent to Yokohama Station.

For more information, please see below.
Yokohama City Air Terminal (YCAT)

We do not arrange cakes.

・To arrange for flowers, please call us at Contact us.

Payment must be made in advance by bank transfer or at check-in.

There are no foreign currency exchange machines in the hotel.
Please ask the front desk upon arrival for information on nearby locations.