FAQ

Check-in time is 14:00 and check-out time is 10:00.

We can accommodate you if the room is available.
We charge a 600 yen early arrival fee per person per hour.
(Please note that we may have to decline your request due to full occupancy or other circumstances.)

The standard check-out time is 10:00 a.m., but we can accommodate check-outs as late as 2:00 p.m.
(Check-out times vary depending on your reservation plan.)
For late check-outs, we charge an additional fee of 600 yen per person per hour.
If you wish to extend your stay, please contact the front desk in advance.
(Please note that we may not be able to accommodate your request if the hotel is fully booked.)

Please ask at the front desk. Please feel free to ask.

Any luggage sent directly to the hotel on your behalf will be held in storage and handed to you upon your arrival.
To ensure smooth delivery, please clearly indicate your name (as it appears on the reservation) and
your check-in date on the shipping label.
Please note, however, that we cannot accept responsibility for the safekeeping of valuables or fragile items. We appreciate your understanding.
Please send your luggage to the address below.
959-1232
3-65 Idomaki, Tsubame City, Niigata Prefecture
Tsubame Sanjo Washington hotel
TEL: 0256-66-1111
We can also ship your luggage from the hotel. Please feel free to ask us.

Please pay your room charge at the front desk upon check-in.
If someone other than the guest is paying, payment must be made before check-in.
Please be sure to contact the hotel in advance.
We accept the following credit cards.
・JCB, VISA, MasterCard, AMEX, UC, DC,
NICOS, Diners Club, UFJ

We accept orders 24 hours a day.

We do have some available, but since quantities are limited, please contact the hotel in advance.

Free Wi-Fi is available in all rooms.

Please bring your laundry to the front desk by 10:00 a.m.; it will be ready for pickup around 5:00 p.m. the same day.

We offer several meeting rooms to accommodate various group sizes (up to 450 guests).
Please contact us for rates and details. 0256-66-1111
The “Bath & Fitness JOYFIT Ken-O Aeon” sports club is within walking distance.

A 5-minute walk from Tsubame-Sanjo Station on the Joetsu Shinkansen. A 3-minute drive from the Sanjo-Tsubame Interchange on the Hokuriku Expressway.

No reservation is required.
*We ask that only drivers of large vehicles contact us in advance.

The cancellation policy varies between regular periods and event periods designated by the hotel.
(1) Regular Periods (excluding cancellation periods)
Please notify us of any cancellations at least two days prior to your check-in date. Cancellation fees will apply after this deadline.
Cancellation fees are as follows: 100% of the room rate for no-shows (without prior notice), 80% of the room rate for cancellations on the day of check-in, and 20% of the room rate for cancellations made the day before check-in.*For group reservations of 15 or more guests, a 10% fee applies for cancellations made 9 days or less prior to the check-in date.
(2) During Event Periods
Cancellation fees during event periods are as follows: 100% of the room rate for no-shows (without prior notice) and cancellations made on the day of check-in; 50% of the room rate for cancellations made between 8 and 60 days prior to the check-in date.
The “event period” refers to the period during which large-scale events (such as fireworks displays, concerts, sporting events, expositions, and other events) are held in the vicinity of the hotel.
The specific dates for this period are determined by the hotel and announced in advance.

Available at “Ginza” on the second floor.
Japanese Set Meal: Freshly cooked 100% Niigata Koshihikari rice; Daily Special Set Meal
Western Set Meal: Freshly toasted bread; Choice of egg dish (fried or scrambled)
Morning Rice Porridge Set Meal: Healthy and popular with women! Gentle on the stomach

Price: 1,030 yen (all prices include tax)
(6:30 a.m.–10:00 a.m.)

We also offer a wide variety of plans that include breakfast. (View all plans)

Room service is not available.

Children under elementary school age may sleep in the same bed as an adult.
In this case, they may stay at no additional charge.
However, amenities such as toothbrushes and towels will be provided only for the number of guests the room is designed to accommodate.
Additionally, for plans that include meals, meals for children are not included.
For children in elementary school and older, the standard rate applies. (We do not offer a separate children’s rate.)

Unfortunately, we do not have any available.