FAQ

Check-in is at 2:00 p.m., and check-out is at 11:00 a.m.

The front desk is open 24 hours a day, so there is no problem.
However, if you expect to arrive significantly later than your scheduled arrival time or if you will arrive after 10:00 PM, please contact the hotel.

We begin check-in at 11:30 a.m.

We offer early check-in for a fee.
Early check-in fee: 1,100 yen per hour for a single room; 2,200 yen per hour for a double or twin room (tax and service charge included)

Depending on room availability on the day of your stay, we may not be able to accommodate your request. Please contact us in advance or inquire at the hotel front desk.

We can accommodate extensions until 2:00 p.m. at the latest.
(Please note that we may not be able to accommodate your request depending on the situation on the day.)

・Extension fee: 1,100 yen per hour for a single room; 2,200 yen per hour for a double or twin room (tax and service charge included)
・Extensions after 2:00 PM will be charged as a full night’s stay.

If you would like this service, please contact the front desk in advance.

Our hotel does not accept requests to be placed on a waiting list.
We apologize for the inconvenience, but please check room availability online or by phone as needed.

We do not offer children's rates.

・Children up to elementary school age may share a bed with an adult. Only one child is permitted per bed (or per futon).
However, amenities such as towels and pajamas are provided only for the number of guests specified for the room.

・We cannot accommodate children in middle school or older sharing a bed with an adult in the same room. Please make a separate reservation for a room, or book a room that allows for shared occupancy (Japanese-style room or Junior Suite).

If minors (under 18 years of age) are staying at the hotel unaccompanied, we require a written consent form from a legal guardian.
We apologize for the inconvenience, but please download the “Consent Form for Minors’ Stay” from the link below, fill it out and sign it in advance, and bring it with you on the day of your stay.

*Please note that we may verify your identity using an official ID.
*We cannot accommodate guests who are junior high school students or younger staying unaccompanied.

The applicable period of the cancellation fee differs between the normal period and the period of the event as defined by the hotel.

(1) Normal (excluding cancellation periods)
Cancellation must be made at least 2 days prior to your stay. After that, a cancellation fee will be charged.
The cancellation fee is 100% of the room charge for no-shows (no notice), 80% of the room charge for the day of cancellation, and 20% of the room charge for the day before cancellation.
For group reservations of 15 or more persons, 10% of the room charge will be applied 14 days or more in advance.
(2) During the event period
During the event period, 100% of the room charge will be charged for no-shows (no notice) or for reservations made between the day of the event and 7 days prior to the event, and 50% of the room charge will be charged for reservations made between 8 days and 60 days prior to the event.
Event periods are defined as periods when large-scale events (fireworks displays, concerts, sporting events, expositions, and other events, etc.) are held in the vicinity of the hotel.
The period is set by the hotel and announced in advance.

We offer Compact Double, Twin, Double, Japanese-style, and Junior Suite rooms.For more details, please visitthe “ Guest Rooms ” section onour hotel’s websiteatHome.

In accordance with SDG guidelines, we provide only toothbrushes, towels, and lounge wear in your room. However, the following amenities are available at the amenity corner in front of the front desk on the first floor. Please help yourself to as many as you need.

<1st Floor Amenity Corner>
Razors, hairbrushes, shower caps, body sponges, cleansing oil, facial cleanser, toner, moisturizer, cotton pads, cotton swabs, coffee, green tea, black tea

Electric kettle, hair dryer, humidifier, air purifier, shampoo, conditioner, body wash, hand soap

Free Wi-Fi is available throughout the hotel at all Guest Rooms.

・Your access password is listed in the table at Guest Roomsor in the information booklet.
・We also offer wired LAN cables for rent; please ask at the front desk if you would like one. (Please note that the number of cables is limited.)

We do not provide extra beds.
If you need an additional bed, you will need to make a separate reservation for another room.

We provide these free of charge. (Quantities are limited.)

・Depending on the room type, installation may not be possible, so please let us know in advance.

We have the following items available:
If you would like one, please let the front desk know.
(Quantities are limited. Please note that we may not be able to provide them in some cases.)

・Trouser press
・Desk lamp
・Cooling fan
・Heater
・Iron
・Hair straightener
・Round hair dryer
・Buckwheat hull pillow
・Blanket
・Ice pack
・Thermometer
・Wheelchair
・Bathroom non-slip mat
・Sewing kit
・Nail clippers
・Bottle opener
・Wine opener
・LAN cable
・Extension cord
・ Overseas-compatible plug
・Umbrella
・Clothes hangers (additional)
・Aroma diffuser
・Magnifying glass

・Computer (1,100 yen/day)
・DVD player (1,100 yen/day)

This hotel is equipped with a centralized air conditioning system for the entire building, which operates in one of three modes—"cooling," "heating," or "ventilation"—depending on the season. (It is not possible to switch between cooling and heating on a per- Guest Roomsbasis.)

We offer rentals of temperature-control devices such as blankets, heaters, and evaporative coolers.
Please ask at the front desk.

We can store your luggage from the morning of your check-in date until the end of your check-out date. (Please note that we cannot store luggage overnight.)

Please feel free to let the front desk staff know.

If you are sending luggage in advance, please be sure to include the check-in date and the guest’s name (the name of the person who made the reservation) and send it to the address below.

[Address]
2-2-2 Sakaemachi, Takarazuka City, Hyogo Prefecture 665-0845
Takarazuka Washington Hotel
TEL 0797-87-1771

・We will bring any packages you receive to your room in advance.

(Please Note) We cannot be held responsible for the storage of fragile items or valuables. Please be aware of this in advance.

We offer a parcel delivery service (Yamato Transport) at the front desk.

We also sell supplies (such as cardboard boxes and covers), so please feel free to ask at the front desk.

Please take a look here.
Information on Parking

Accommodation charges must be paid in full upon check-in. In addition to cash, we accept the following payment methods:

[Credit Cards]
・VISA ・JCB ・DC ・UC ・Diners Club ・MasterCard ・American Express ・UFJ (formerly Million) Card

[Electronic Money& CodePayments]
・PayPay ・iD ・Transportation IC Cards ・Rakuten Edy ・WAON ・nanaco ・QUICK Pay

*If someone other than a guest is making the payment, we ask that payment be made in advance, no later than check-in. Please contact the hotel in advance.

That is possible.
In that case, we will provide the bank account details for the transfer at News, so please contact the hotel—we appreciate your cooperation.

Please check here:
Information on Takarazuka Onsen "Gin no Yu"

We have a smoking room on the first floor. Smoking is prohibited throughout the building except in this smoking room and designated smoking areas.

If you bring it to the front desk, we’ll take it and warm it up for you.
(Available 24 hours a day)
Please feel free to ask us.

Although it is located outside the building, there is a vending machine at the hotel’s north exit (near the parking attendant’s station on the first floor).
*Soft drink vending machines only. (Alcoholic beverages are not sold.)

It is located in the elevator lobby on the 5th floor.

It is located outside the building, near the north exit of the hotel (near the parking attendant's station on the first floor).

・Lockable laundry machine: 1 unit
・Open-access laundry machine: 1 unit

If you would like to use the locked laundry room, please stop by the front desk before using it. We will provide you with a key.

Washing ⇒ 300 yen per load; Drying ⇒ 100 yen per 30 minutes
*Detergent is dispensed automatically.

There is a souvenir shop located in front of the front desk on the first floor.
We carry a variety of souvenirs, including Takarazuka’s famous “carbonated rice crackers,” Osamu Tezuka merchandise, Takarazuka Onsen bath salts, as well as Takarazuka-original cookies and honey produced in Takarazuka.
The shop is open 24 hours a day, so please feel free to stop by if you’ve forgotten to buy souvenirs or would like to pick up a few more.

We'll take care of it.

You will find a dry-cleaning slip in the drawer of each room. Please write your room number and name on the slip and bring it to the front desk.

(Please Note) We are closed every Wednesday, as well as during the Obon holiday and the year-end and New Year holidays.
*Please contact the front desk for details regarding our closure dates during the Obon holiday and the year-end and New Year holidays.

We can assist you with that. Please contact the front desk.

(Please Note)
・A pickup surcharge will be added for rides requested early in the morning or late at night.
・Depending on weather conditions, traffic, or the time and date of the request, we may be unable to accept your reservation or there may be significant delays in dispatching a vehicle. We appreciate your understanding.

We provide this free of charge.

(Please Note)
・Use is limited to inside the building.
・The number of units available is limited (2 units).

If you would like this service, please let the hotel front desk or staff at any of the on-site dining establishments know.

You can dine with us even without a reservation.
Please click here for more details.

"Breakfast that makes you want to wake up early."

・1st Floor: Casual Dining— Restaurant; Champs-Élysées—
・2nd Floor: Japanese Cuisine—Shimaya

☆Please check the " Restaurant" section on this page ( Home) for each store's hours of operation, days of operation, and menu offerings.

☆All locations accept advance reservations.

Reservations are accepted at each store. Please contact us via internal phone or by calling the number listed on our Homepage.

There are mainly two convenience stores nearby.

■LAWSON JR Takarazuka Station Front Store
Hours: 24 hours
3-minute walk from the hotel

■LAWSON Hankyu Takarazuka Store
Hours: 6:00 AM–11:00 PM
1-minute walk from the hotel

Operating hours and business status may have changed for individual stores.
We appreciate your understanding.