We would like to express our sincere gratitude for your continued support of Shinjuku Washington Hotel.
We have recently confirmed that suspicious messages purporting to be from our hotel or Booking.com have been sent. These messages are being distributed via messaging apps such as WhatsApp and contain malicious URL links that may redirect recipients to fraudulent websites.
Neither this hotel nor Booking.com will ever contact guests directly via messaging apps such as WhatsApp to provide information regarding reservations or credit card details. In the unlikely event that you receive a suspicious message of this nature, we strongly urge you not to click on any URLs provided in the message to prevent any potential harm. Access & Directions(Click)
We sincerely apologize for the considerable concern and inconvenience this has caused our customers.
We kindly ask for your continued cooperation and attention.
May 8, 2026