FAQ

We offer a number of special set plans.
For details, please refer to the reservation site.

Reservations can be made by phone anytime.
Internet reservations can be made up to 8 months in advance. Please refer to the Internet for our special rates.

At Shinjuku Washington Hotel, if guests under the age of 18 are staying alone, we require submission of a “Consent Form for Minors’ Stay” completed by a parent or legal guardian.

Please download the "Consent for Minors to Stay at the Hotel" from the link below,
Please download the "Consent for Minors to Stay at the Hotel" form from the link below and send it to us in advance, or hand it to the front desk staff when you check in.
Please note that we may need to verify your identity with an official ID card.

Please note that we cannot accept only guests under 15 years old.

If you do not cooperate, we may refuse your stay at our hotel.

FAX: 03-3342-2575

＞ Click here for the consent form for minors staying at the hotel.

We do not accept requests to be placed on a waiting list. We apologize for the inconvenience, but please check availability by phone (03-3343-0489) or online at Contact usas needed.

The rate is the same whether you are staying alone or as a couple. (However, the lodging tax varies. If the room rate excluding consumption tax is 10,000 yen or more but less than 15,000 yen per person, a separate lodging tax of 100 yen per person applies; if it is 15,000 yen or more, a separate lodging tax of 200 yen per person applies.)

*Effective for stays beginning in April 2027, the following changes will apply:
Room rates of 13,000 yen or more per person per night (excluding tax): 3% of the total accommodation cost
For details, please visit the Tokyo Metropolitan Tax Bureau website at Home.

Guest RoomsSince quantities are limited, we cannot make any guarantees, but we will do our best to accommodate your request.

Room charges must be paid at the front desk when you check in.
If payment is to be made by someone other than the guest, payment must be made prior to check-in. Please be sure to contact the hotel in advance.
We accept the following credit card companies.
American Express ・UFJ(UFJ) ・JCB ・DC ・UC ・Diners Club ・Master Card
American Express ・UFJ (formerly Million) Card ・UnionPay

Yes, that is possible. In that case, please make the payment by bank transfer no later than the day before your check-in date.
We apologize for the inconvenience, but please contact the hotel at Newsto receive the bank account information.
Please let us know if you need an invoice.

Gift certificates affiliated with credit card companies can be used. However, gift certificates exclusively for travel agencies cannot be used. Please apply through an agency.

The Tokyo Accommodation Tax will be charged separately based on your room rate.

• 10,000 yen or more but less than 15,000 yen: 100 yen
• 15,000 yen or more: 200 yen

*Effective for stays beginning in April 2027, the following changes will apply:
Room rates of 13,000 yen or more per person per night (excluding tax): 3% of the total accommodation cost
For details, please visit the Tokyo Metropolitan Tax Bureau website at Home.

Please let us know when you make your reservation. You are welcome to leave your luggage at Guest Roomsduring your stay. However, please note that the hotel cannot be held responsible for valuables or other personal items. If you are assigned a different room during your stay, we ask that you move your luggage yourself.

We have a smoking floor available. Since the number of rooms is limited, please be sure to ask about it when making your reservation.

We do not provide this service.

These are available at all Guest Roomslocations.

We offer single, twin, double, triple, and family rooms, as well as Sky Residence rooms. For more details, please visit the “ Guest Rooms” page atHome.

These are available at all Guest Roomslocations. (They are empty.)

We provide the following amenities:
[Included in the “ Guest Rooms” package] Shampoo, conditioner, body wash, bath towels, face towels, body towels, bath mats, nightwear, two types of slippers (disposable and leather), and fabric deodorizing spray

[3rd Floor Amenity Corner] Hairbrushes / Leather / Cotton swabs / Body sponges / Toothbrushes / Drip coffee / Tea

At Shinjuku Washington Hotel, as part of our efforts toward the SDGs, all disposable amenities are available at the amenity bar next to the front desk.
Please take only what you need.
We kindly ask that you bring your own amenities when traveling in the future to help reduce plastic waste.
We appreciate your cooperation in reducing plastic waste.

These are available at all Guest Roomslocations.

An electric kettle is provided in every Guest Rooms.

We are sorry. We are sorry, but we cannot accept your request.

Unfortunately, we do not have any beds available. If you need a bed, please reserve an additional room.

All rooms are free of charge.
Wired LAN and Wi-Fi are available.

Please ask at the front desk. Please inquire at the front desk.

You can enjoy your meal at our in-house restaurant, “ Restaurant.”
■Prices (Breakfast)

Adults: 2,750 yen (tax included)
Children: Toddlers [ages 3–6] 770 yen, Elementary School Students [ages 7–12] 1,430 yen (tax included)

Adults: 3,300 yen (tax included)
Children: Preschoolers [ages 3–6] 880 yen, Elementary School Students [ages 7–12] 1,650 yen (tax included)
For more details, please see the page ▼ Restauranttitled “Breakfast That Makes You Want to Wake Up Early.”

In addition to our company-operated Restaurant, we have numerous Restaurantlocations throughout the facility. For more details, please visit the ▼ Restaurantpage.

We sincerely apologize, but smoking is prohibited in all seating areas at Restaurant.

Room service is not available.

A microwave is available next to the elevator on the 3rd floor. (Available 24 hours a day.)

Only guests staying at the hotel may use the self-service coat check located in the 3rd-floor lobby (available only on the day of your stay; free of charge).
Please feel free to consult with the front desk regarding any large luggage that does not fit in the self-service coat check.

There is a convenience store on the first floor of the main building, so please feel free to use it.
Convenience Store Hours: Open 24 hours a day

We have a coin-operated laundry facility on the first floor of the main building, which is perfect for guests staying for an extended period.
(The detergent is dispensed automatically.)
*This facility is available only to hotel guests.
*Please note that use of this facility may be restricted due to certain circumstances. We appreciate your understanding in advance.

Please visit the front desk on the 3rd floor.
For reception hours, please contact the front desk at Contact us.

An ATM is located in front of the convenience store on the first floor of the main building.

An iron, humidifier, and trouser press are available.
However, the number is limited, so please make reservations in advance.

While our hotel is not fully barrier-free, there are no steps between the guest rooms, the lobby, and Restaurant(with some exceptions).
We will do our best to accommodate guests using wheelchairs.

Unfortunately, there are no meeting rooms, public baths, or fitness facilities available.

Check-in time is 14:00 and check-out time is 11:00.

If your room is ready, you may be able to check in before 14:00. Please ask at the front desk.
(Please note that we may decline your request if the room is full. Please understand this in advance.)

Please call us at 03-3343-3111 on the day of your arrival only if it is after 24:00.

Check-out time is normally 11:00 a.m., but can be extended up to 14:00 p.m. (depending on the room plan).
(Check-out time varies depending on the accommodation plan.)
An additional charge of 1,100 yen (tax included) per person per hour will be incurred for the extension. Please contact the front desk in advance if you wish to extend your stay.
(Please note that we may decline your request if the room is fully occupied. Please understand this in advance.)
Please note that if you stay after 14:00, you will be charged for the equivalent of one night's stay.

We accept orders 24 hours a day.

The applicable period of the cancellation fee differs between the normal period and the period of the event as defined by the hotel.

(1) Normal (excluding cancellation periods)
Cancellation must be made at least 2 days prior to your stay. After that, a cancellation fee will be charged.
The cancellation fee is 100% of the room charge for no-shows (no notice), 80% of the room charge for the day of cancellation, and 20% of the room charge for the day before cancellation.
For group reservations of 15 or more persons, 10% of the room charge will be applied 14 days or more in advance.
(2) During the event period
During the event period, 100% of the room charge will be charged for no-shows (no notice) or for reservations made between the day of the event and 7 days prior to the event, and 50% of the room charge will be charged for reservations made between 8 days and 60 days prior to the event.
Event periods are defined as periods when large-scale events (fireworks displays, concerts, sporting events, expositions, and other events, etc.) are held in the vicinity of the hotel.
The period is set by the hotel and announced in advance.

Up to one child per bed and up to 6 years old or younger (not elementary school students) may sleep in the room with the child.
However, amenities such as toothbrushes and towels will be provided only for the maximum number of children in the room.
Meals are not included in the meal plan.

Children of elementary school age and older are charged the same rate as adults.
Preschool children (6 years old and younger) may stay free of charge by "sleeping with" an adult in a bed (maximum of one child per bed).

We have them available. Since quantities are limited, please make a reservation in advance.

Cribs are not available.

We do not offer a children’s menu, but children in elementary school or younger can dine at a special rate.
However, the special children’s rate Restaurantapplies only when paying directly. It does not apply to plans that include meals.
Rates for
Children [ages 7–12] 1,430 yen
Toddlers [ages 3–6] 770 yen

Child (7-12 years old) 1,650 yen
Infant 【3-6 years old】 880 yen

All prices include tax.

Please refer to the following URL for information on transportation.

Traffic Information

It is about an 8-minute walk from the South Exit of JR Shinjuku Station. Or, it is about a 5-minute walk from Tochomae Station on the Toei Oedo Line.

It is about 5 minutes from the Shinjuku ramp on the Metropolitan Expressway Route 4.

The rate is 330 yen per vehicle for every 30 minutes, with a maximum daily rate of 2,000 yen.
There are no parking discounts for guests staying at the hotel or using Restaurant.

［Vehicle Limitations]
The maximum size of vehicles that can be accommodated is 210 cm high, 200 cm wide, and 600 cm long.
Please note that parking will not be allowed in excess of these limits.

Sorry, we do not accept reservations.

Sorry, there is no bicycle parking available.

You can store your luggage in the self-service coat check area in the hotel lobby, which is reserved for guests (available only on the day of your stay; free of charge).
Please note that if your luggage is too large to fit in the self-service coat check area, please consult the front desk. Feel free to let us know.

Any luggage sent directly to the hotel will be held for you and delivered upon your arrival.
When sending luggage to the hotel, please clearly indicate your name (as it appears on the reservation) and check-in date on the shipping label to ensure a smooth handover. Please note, however, that we cannot accept responsibility for the safekeeping of valuables or fragile items. We appreciate your understanding.
Please send your luggage to the address below.

, 3-2-9 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-8336 Shinjuku Washington Hotel(Main Building / Annex) *If you know which building you will be staying in, please indicate it.
TEL 03-3343-3111

We handle Sagawa Express shipments at the front desk on the 3rd floor. We only accept cash-on-delivery shipments.

The Tokyo Metropolitan Government, department stores, and electronics retailers are located in the area.

We are sorry, but we do not offer this service. We do not provide this service.

There is no doctor or nurse on duty. If you need hospital information, the front desk will provide it according to your symptoms.