Dear customer
Thank you very much for your continued support of Hiroshima Washington Hotel.
We have discovered that there was an error in the menu listing for the following items offered by our establishment. We sincerely apologize for the incorrect listing.
Applicable Labels
(1) French toast from the breakfast buffet
Incorrect Labeling:
Labeling “Lemons from Hiroshima Prefecture” as “Setouchi and Ocho Lemons from Hiroshima Prefecture”
Exhibition Dates:
Saturday, November 1, 2025 – Monday, August 17, 2026
Media:
and select booking sites
During the period mentioned above, the description of the French toast served at the breakfast buffet stated “Hiroshima Prefecture lemons” instead of “Hiroshima Prefecture Setouchi and Ocho lemons.”
After verifying the display in question on August 17, 2026, we corrected the relevant page on the same day.
(2) Lemonade as a welcome drink
Incorrect labeling:
Labeling "lemonade" as "Setouchi Lemon Juice"
Exhibition Dates:
March 1, 2026 (Sun) – May 26, 2026 (Tue)
Display medium:
; Tent cards in the lobby
During the period mentioned above, the welcome drink we served was labeled “Setouchi Lemon Juice” instead of “Lemonade.”
We reviewed the display in question on May 26, 2026, and corrected it later that same day.
Please note that we have confirmed that there are no errors in the labeling of products other than those listed above.
Moving forward, we will further strengthen our verification procedures—such as having multiple staff members cross-check ingredient specifications with menu descriptions during menu creation—and strive to prevent a recurrence. We would like to once again express our deepest apologies for the significant inconvenience caused to our customers and all stakeholders.
We sincerely appreciate your continued support of Hiroshima Washington Hotel.
September 16, 2026
Hiroshima Washington Hotel
General Manager