FAQ

A coin-operated laundry facility is available on the 4th floor.
You cannot enter the room where the coin-operated laundry is located
without your key card, so please be sure to bring it with you.
Washing machines cost 300 yen per load, and dryers cost 100 yen for 30 minutes.
Detergent is dispensed automatically.

For guests staying overnight, we will be cleaning rooms on a first-come, first-served basis between 11:00 a.m. and 2:30 p.m.

If you have a specific time request, please let us know in advance at News.

We have rooms available on the 4th floor only.
If you need assistance, please feel free to ask a staff member.

It's located on the right as you exit the elevator on the 4th floor, so please feel free to use it.

We have one wheelchair available for loan at our facility.
Please feel free to Contact usus.

We do not allow pets in guest rooms.
We do accept service dogs.

Please use the in-room safes available in all rooms: Guest Rooms.
We do not accept items for safekeeping at the front desk.

Unfortunately, our hotel limits occupancy to a maximum of three guests per room.

We will have it ready for you at the front desk.
Since it takes some time to prepare, please let us know when you check in.
We will give it to you when you check out.

We sincerely apologize, but we do not currently arrange taxi service.
Please use the taxi stand located in front of the hotel entrance.

If you have any requests, please contact the hotel in advance.
Please note, however, that we cannot guarantee that your request will be accommodated, so we ask for your understanding in advance.

Please call the hotel at Contact us.
(082-553-2222)
We can hold your items until your next stay.
We can also ship your forgotten items to you, though you will be responsible for the shipping costs.

This service is available.
Meal pickups are available only in the 4th-floor lobby.
If you have any questions, please feel free to contact the front desk at Contact us.

Check-in time is 14:00 and check-out time is 11:00.

If your room is ready, we may be able to accommodate check-in even before 2:00 PM.
Please inquire at the front desk.
(Please note that we may not be able to accommodate early check-in if the hotel is fully booked. Additionally, please be aware that an additional fee may apply depending on the time of check-in.)

Please ask at the front desk. Feel free to let us know.

The standard check-out time is 11:00 a.m., but we can accommodate check-outs as late as 2:00 p.m.
(Check-out times vary depending on your reservation plan.)
An additional fee of 1,000 yen (tax included) per person per hour will apply for late check-outs.
If you wish to check out late, please contact the front desk in advance.
(Please note that we may be unable to accommodate late check-outs if the hotel is fully booked.)

Any luggage sent directly to the hotel will be held for you and delivered upon your arrival.
To ensure a smooth delivery, please clearly indicate your name (as it appears on the reservation) and
your check-in date on the shipping label.
Please note that we cannot accept responsibility for the safekeeping of valuables or fragile items.
Please send your luggage to the address below.

2-7 Shintenchi, Naka Ward, Hiroshima City, Hiroshima Prefecture 730-0034
Hiroshima Washington Hotel
TEL 082-553-2222

We can also arrange for your luggage to be shipped from the hotel. Please feel free to let us know.

Please pay your room charges at the front desk upon check-in.
If someone other than the guest is paying, payment must be made prior to check-in.
Please be sure to contact the hotel in advance.
We accept the following credit cards.
・VISA ・JCB ・DC ・UC ・Diners Club ・MasterCard
・American Express ・UFJ (formerly Million) Card

We accept orders 24 hours a day.

There is no curfew, but for security reasons, the main entrance is locked from 1:00 a.m. to 6:00 a.m.
If you need assistance, please use the intercom at News.
If you have a room key, simply hold it up to the security panel to unlock the door.

We do not offer children’s rates.
If a child in elementary school or younger shares a bed with a guest in the same room, up to one child per bed may stay at no additional charge.
However, amenities such as towels will be provided only for the room’s maximum occupancy.
Additionally, for plans that include meals, meals for children are not included.

If only minors (under 18 years of age) are staying at the hotel, we require a consent form signed by a legal guardian.
We apologize for the inconvenience, but please download the “Consent Form for Minors’ Stay” from this link, fill it out and affix your seal in advance, and
send the completed form via fax or email, or bring it with you on the day of your stay.
Additionally, we may ask you to verify your identity using a government-issued ID.
Please note that guests who are middle school students or younger are not permitted to stay at the hotel unaccompanied.

[Mailing Address]
Email Addresses: front@hiroshima-wh.jp
FAX: 082-553-2111

The applicable period of the cancellation fee differs between the normal period and the period of the event as defined by the hotel.

(1) Normal Period (Excluding Cancellation Periods)
Please notify us of any cancellations at least two days prior to your scheduled check-in date. Cancellation fees will apply after that point.
Cancellation fees are as follows: 100% of the room rate for no-shows (without prior notice); 80% of the room rate for cancellations on the day of check-in; and 20% of the room rate for cancellations made the day before check-in. *For group reservations of 10 or more guests, please contact the hotel at Contact us.
(2) During Event Periods
Cancellation fees during event periods are as follows: 100% of the room rate for no-shows (without prior notice) and cancellations made on the day of arrival; 50% of the room rate for cancellations made between 8 and 60 days prior to arrival.
“Event periods” refer to periods when large-scale events (such as fireworks displays, concerts, sports tournaments, expositions, and other events) are held in the vicinity of the hotel.
The specific dates for these periods are determined by the hotel and announced in advance.

We do not have an affiliated bicycle parking lot, but there are bicycle parking lots in the surrounding area.
For more details, please contact the front desk at Contact us.

◆Trust Park◆ (Multi-story parking garage)
[For details ⇒] http://search.ipos-land.jp/p/detailp.aspx?id=CTR290517
*Hours of operation: 1:00 PM – 1:00 PM the following day (Temporary exit permitted)
*Parking fee: 1,500 yen per night (tax included)
(Please note that entry and exit are not possible between 10:00 PM and 7:00 AM the following day, as staff are not on duty during these hours.)
*Vehicle specifications: Height: 1.55 m (2.0 m for high-roof vehicles), Length: 5.3 m, Width: 2.05 m, Weight: 2.5 t

◆Hiroshima Parking◆ (Self-parking lot)
[For details, click here] http://hiropa.co.jp/
*Hours of operation: 2:00 PM – 12:00 PM the following day (No temporary exits allowed)
*Parking fee: 1,500 yen per night (tax included)
(Overtime parking: Between 2:00 PM and 12:00 PM, charged every 30 minutes—180 yen on weekdays, 200 yen on weekends and holidays)
*Vehicle specifications: Height 2.1 m, Length 5.0 m, Width 2.0 m. RVs permitted (including high-roof vehicles and light trucks; special-purpose vehicles not permitted)
・Please note that right turns are not permitted on Chuo-dori.

Parking is available on a first-come, first-served basis, and we may have to turn you away if the lot is full.
Please note that buses and trucks are not permitted.

We have one baby crib available for rent at our hotel.
If you contact us in advance, we can have it set up in your room.

We have them available.
If you let us know in advance, we can have one set up in your room.

They are available at the amenities corner on the 4th floor.

Yes, that is possible.
Guest RoomsThere is no charge for calls made between guests staying at the same hotel.
For all other calls, call charges will apply.
Charges will be added to your room bill and are due at checkout.
Please ask at the front desk for instructions on how to use the telephone.

Unfortunately, our hotel does not offer connecting rooms.
If you would like adjacent rooms, please contact us by phone in advance.

Tap water is safe to drink.
Mineral water is also available from the vending machines on the 4th floor.

We do not provide extra beds.

Free Wi-Fi and wired LAN are available in all rooms.

Items are available for checkout at the front desk.

The accessible room is the “Universal Twin” type, available at Guest Rooms. Reservations can only be made by phone, email, or fax. This room, available at Guest Rooms, is designed to be accessible to both wheelchair users and able-bodied guests.

Unfortunately, we only serve breakfast at our hotel.

To Guests with Food Allergies:
At the Hiroshima Washington Hotel, during the breakfast preparation process,
we use the same cooking utensils, oils, and other equipment as for dishes containing the following [7 Specific Allergenic Ingredients],
as well as other allergenic ingredients.

[7 Major Allergenic Ingredients]
◆Eggs　◆Wheat　◆Shrimp　◆Crab　◆Buckwheat　◆Peanuts　◆Milk
Please contact us in advance at Contact us.

Please find below information regarding our business hours and services.

・Hours: 6:30 a.m.–10:00 a.m. (Last order at 9:45 a.m.)
・Menu: Japanese and Western-style buffet
・Prices: Adults (junior high school students and older) 2,200 yen (tax included)
Children (elementary school students) 1,210 yen (tax included)
*Infants and toddlers aged 0–6 are free

Unfortunately, we do not offer room service.