FAQ

We apologize, but there is no set booking period, so please check availability each time you wish to make a reservation.
Please note that for periods when online reservations are not available, please call us at Contact us.

It is possible that the e-mail address you entered when you made your reservation was incorrect. If you would like to confirm or cancel your reservation, please call the hotel and we will check your reservation. Please provide the date of your reservation, your name, telephone number, and reservation number.
Please note that it may take some time for the e-mail to reach you depending on the communication conditions. Please wait a while and try again.

We apologize, but we do not accept requests to be placed on a waiting list. We do not offer a service where we Newsyou each time a cancellation occurs or automatically book a reservation for you. We ask that you check room availability yourself at
. Please note that we also do not accept requests to be placed on a waiting list by phone.

Children may sleep in the same room with a roommate at no extra charge. However, amenities such as toothbrushes are only provided for the maximum number of guests in the room. Also, please note that meals for children are not included in the meal plan.
Please note that we do not provide extra beds.

Minors (under 18 years of age) who wish to stay at the hotel alone are required to submit a written consent form from a person with parental authority.
Please download the "Agreement for Minor's Accommodation" form from here, fill it out and seal it in advance, and send it to us by fax or e-mail or bring it with you on the day of your stay,
Please send the form by fax or e-mail, or bring it with you on the day of your stay.
We may also need to verify your identity with an official ID card.

[Mailing Address]
Email Addresses: webmaster@fukuoka-wh.com
FAX: 092-282-0757

The applicable period of the cancellation fee differs between the normal period and the period of the event as defined by the hotel.

(1) Normal Periods (Excluding Cancellation Periods)
Please notify us of any cancellations at least two days prior to your check-in date. Cancellation fees will apply after that point.
Cancellation fees are as follows: 100% of the room rate for no-shows (without prior notice); 80% of the room rate for cancellations on the day of check-in; and 20% of the room rate for cancellations made the day before check-in. *For group reservations of 10 or more people, please contact the hotel at Contact us.
(2) During Event Periods
Cancellation fees during event periods are as follows: 100% of the total room rate for no-shows (without prior notice) and cancellations made on the day of arrival; 50% of the total room rate for cancellations made between 8 and 60 days prior to arrival.
“Event periods” refer to periods when large-scale events (such as fireworks displays, concerts, sporting events, expositions, and other events) are held in the vicinity of the hotel.
The specific dates for these periods are determined by the hotel and announced in advance.

We offer a variety of discounted rates on the Internet, so you may be able to get a lower rate than if you make a reservation by phone. However, the number of discount plans is limited. Also, please note that discounted rates may not be available on busy days.

This site does not allow the use of discount coupons, special offers, or invitations to stay at the hotel. As a rule, please make reservations by phone. Please note that the discount rate cannot be used in conjunction with other discounts on days when the discount rate is applied via the Internet.

If you have a shareholder benefit voucher, you can make an online reservation on the Fujita Kanko website at Home.

Room charges must be paid in advance upon check-in at the hotel. If payment is to be made by someone other than the guest, please be sure to contact the hotel in advance.

You can view, cancel, or modify reservations made through this page ( Home) here. For reservations made through other websites, please check the website where you made the reservation.

Your reservation number is included in the email that was automatically sent to you upon completion of your reservation, so please check it. If you cannot find the email, please Contact usthe hotel.

Click here to contact us .

When you join “THE FUJITA MEMBERS,” you can use a single ID (email address) and password to make online reservations at various Fujita Kanko Group properties, including Washington Hotel, Hakone Kowakien, and Hotel Chinzanso Tokyo.
It’s also a rewarding membership program where you earn points based on your spending and can use your accumulated points to stay at hotels for free.

For more information about THE FUJITA MEMBERS
https://the-fujita-members.fujita-kanko.co.jp/ja/about

Please change your registered information such as e-mail address and password after logging in here.

If you have forgotten your password for repeater registration, please click here to reset it yourself.
Please click "Forgot Password" below the password field on the login screen to reissue your password.