FAQ

Click the "Book a Room" button in the on-screen menu.
Next, choose one of the following options—"Book by Check-in Date," "Book by Availability," or "Book by Room Plan"—to make your reservation.

[By Check-in Date]
You can search for available rooms and make a reservation based on criteria such as check-in date and number of guests.

[From the Availability Calendar]
You can view the hotel's availability calendar and confirm that rooms are available before making a reservation.

[From the Accommodation Plans]
You can check the available plans and view pricing information before making a reservation.

Once your reservation is complete, a reservation number will be displayed. You will need this number to confirm or cancel your reservation. Please make a note of it just in case.

Once your reservation is accepted, an automated email containing the reservation details will be sent to you. When you receive the email, please review the details carefully. We recommend that you print it out and bring it with you to your accommodation.

Any luggage you send directly to the hotel will be held for you and delivered upon your arrival. To ensure a smooth handover, please clearly indicate your name (as it appears on the reservation) and check-in date on the shipping label when sending your luggage to the hotel. However, please refrain from sending valuables or fragile items, as we cannot be held responsible for their safekeeping.

We can store your items at the front desk. Please feel free to ask. (If you are traveling in a group, please check with the front desk in advance.)

Washington HotelPlease note that at our chain hotels, we require payment of the room rate at check-in.

Check-out time is normally 10:00 a.m., but you may extend your stay until 1:00 p.m. at the latest for 1,000 yen (tax included) per room per hour.
Please note that if you check out after 1:00 p.m., you will be charged for an additional night’s stay.

All rooms at both the Nanokamachi and Station West Exit locations offer free Wi-Fi.
LAN cables are also available.

The cancellation policy period varies between regular periods and event periods designated by the hotel.
(1) Regular Periods (excluding cancellation periods)
Please notify us of any cancellations at least two days prior to your check-in date. Cancellation fees will apply after that point.
Cancellation fees are as follows: 100% of the room rate for no-shows (without prior notice), 80% of the room rate for same-day cancellations, and 20% of the room rate for cancellations made the day before check-in.*For group reservations of 15 or more people, a 10% fee applies for cancellations made 9 days or less prior to arrival.
(2) During Event Periods
Cancellation fees during event periods are as follows: 100% of the room rate for no-shows (without prior notice) and cancellations made on the day of arrival or within 7 days prior; 50% of the room rate for cancellations made between 8 and 60 days prior.
The “event period” refers to the period during which large-scale events (such as fireworks displays, concerts, sporting events, expositions, and other events) are held in the vicinity of the hotel.
​The specific dates are determined by the hotel and announced in advance.