On Sunday, January 4, we confirmed that notifications were sent to guests who had made reservations for “ Kansai Airport Washington Hotel,” operated by our company, through certain Overseasonline booking sites. These notifications directed recipients to certain Overseasonline booking sites or phishing sites masquerading as our hotel.
We sincerely apologize for any inconvenience and concern this may have caused.
We will never ask customers for their credit card information via email, messaging apps, or any other means.
If you receive a suspicious email or message, please be very careful not to click on any links contained therein.
(Examples of suspicious emails and messages)
・Messages received via WhatsApp, SMS, email, etc.
・Messages asking you to enter information under the pretext of extending a reservation or reconfirming a credit card
We are currently investigating the details.
Please direct any Contact usregarding this matter to the contact point listed below.
[Customer Service]
Flat Field Operations, Inc.
Kansai Airport Washington Hotel
Phone: 072-434-3905
Business Hours: 10:00 a.m. to 6:00 p.m.
Email: contact@kansai-wh.com
... and upwards