FAQ

Check-in time is 15:00 and check-out time is 11:00.

If your room is ready, you may be able to check in before 15:00. Please ask at the front desk.
(Please note that we may decline your request if the room is full. Please understand this in advance.)

Please feel free to ask at the front desk.

The front desk is open 24 hours a day. However, if you are arriving late or after 10:00 p.m., please contact the front desk.

The standard check-out time is 11:00 a.m., but we can accommodate check-outs as late as 1:00 p.m.
(Check-out times vary depending on your reservation plan.)
A designated additional fee applies for late check-outs. Please contact the front desk for pricing details. Contact us
If you wish to check out late, please contact the front desk in advance. (Please note that we may not be able to accommodate your request if the hotel is fully booked.)

Any luggage sent directly to the hotel will be held for you and delivered upon your arrival.
When sending luggage to the hotel, please clearly indicate your name (as it appears on the reservation) and check-in date on the shipping label to ensure a smooth delivery.
Please note, however, that we cannot accept responsibility for the safekeeping of valuables or fragile items.
Please be advised that we cannot accept shipments sent collect.
Please send your luggage to the address below.
[ Shipping Address ]
595-0055
5-1 Nagisa-cho, Izumi-Otsu City Kanku Izumi Otsu Washington Hotel (Formerly: Hotel Kirara Resort Kankū)
Name of the person who made the reservation: Arrival Date: Month Day

The applicable period of the cancellation fee differs between the normal period and the period of the event as defined by the hotel.

(1) Normal (excluding cancellation periods)
Cancellation must be made at least 2 days prior to your stay. After that, a cancellation fee will be charged.

Cancellation fee is 100% of the room charge for no-show (no notice), 80% of the room charge for the day of the reservation, and 20% of the room charge for the day before. For group reservations of 15 or more persons, 10% of the room charge will be charged 9 days or more in advance.
(2) During the event period
During the event period, 100% of the room charge will be charged for no-shows (no notice) or for reservations made 7 days or more before the event date, and 50% of the room charge will be charged for reservations made 8 to 60 days before the event date.
Event periods are defined as periods when large-scale events (fireworks displays, concerts, sporting events, expositions, and other events, etc.) are held in the vicinity of the hotel.
The period is set by the hotel and announced in advance.

We accept the following credit card companies
MasterCard ・VISA ・American Express
American Express ・JCB ・Diners Club

If you need to change or cancel a reservation made through a dedicated hotel booking site, please contact the site you used.
The hotel cannot assist with this, so please refrain from contacting us directly (by any means).
Please contact the dedicated booking site you used, such as Contact us.

We are unable to change or cancel reservations made through a travel agency.
If you wish to change or cancel your reservation, please use the travel agency you used to make the reservation.

Please pay the room charge at the time of check-in. If you are not the guest, please pay before check-in.

We apologize, but we do not accept bank transfers from Overseas.

Lodging tax has been imposed since January 1, 2017.
*The tax rate has changed since September 1, 2025.
Tax rate, per person, per night,
Those whose room charge is less than 5,000 yen: No tax
Room rates of 5,000 yen or more but less than 15,000 yen: 200 yen
Room charge is between 5,000 yen and 15,000 yen, but less than 20,000 yen: 200 yen
400 yen ・Cost of stay is 20,000 yen or more: 500 yen
The amount excluding consumption tax is applicable.

There are no children's rates.

Children up to preschool age may stay for free when "sharing a bed" with an adult (no extra bed required).
(Example) For a stay with two adults, one child may share a bed with an adult at no charge per bed.
　　　・For a Double Room: 2 adults / 1 child sharing a bed at no charge
　　　・For a Twin Room: 2 adults / 2 children sharing a bed at no charge

However, amenities such as toothbrushes and towels are provided only for the number of guests the room is designed to accommodate.
In addition, for stays that include breakfast, a separate breakfast charge will apply depending on the child’s age.
Breakfast Charges: Under 6 years old (age 5 and under)…Free; 6 years old and older (elementary school students)…900 yen (tax included)

Available at " Restaurant" on the 19th floor. 1,500 yen [tax included]
Hours: 6:30 AM–9:00 AM (Last Order: 8:30 AM)
Japanese and Western buffet-style

We are sorry. We do not accept any requests for this service.

Yes, they are available in the lobby on the first floor.

We apologize for the inconvenience. We are sorry, but we are not in service at this time.

Please request a non-smoking room at the time of reservation. Please note that we may not be able to accommodate you depending on room availability.

Guest RoomsSince quantities are limited, we cannot guarantee availability, but we will do our best to accommodate your request. Please let us know your preference when making your reservation, either by phone or through the contact form.

Free Wifi is available in all rooms.

We can accept your request, please contact us at the front desk.

If you are a guest staying at the hotel, you may bring your guide dog or service dog with you when using all of the hotel’s Restaurantand other facilities. Please let us know when you make your reservation.

A predetermined surcharge will apply. Please inquire at the front desk.

Minors must submit a parental consent form and a copy of their parent’s or guardian’s ID in advance. Please contact us at Contact usregarding the consent form when making your reservation.
*Staying together is permitted only for guests of the same gender. Please use the consent form available below.

Consent for Accommodation of Minors."

Cancellation must be made at least 10 days prior to your stay. After that date, a cancellation fee will be charged.
Cancellation on the day before or the day of the scheduled stay and no-shows without notice will incur a cancellation fee of 100% of the room charge.

There is no charge for guests staying at the hotel (only regular passenger cars up to 2.3m in height).
In addition, we will keep your car free of charge for up to 14 days when you use the car before or after your trip.
Please inquire at the front desk if you wish to use this service.

For shuttle bus stops, please click here.

Please click here for the shuttle bus timetable.