FAQ

How much is the cancellation fee for lodging and when will it be charged?

The cancellation policy period varies between regular periods and event periods designated by the hotel.
(1) Regular Periods (excluding cancellation periods)
Please notify us of any cancellations at least two days prior to your check-in date. Cancellation fees will apply after that point.
Cancellation fees are as follows: 100% of the room rate for no-shows (without prior notice), 80% of the room rate for same-day cancellations, and 20% of the room rate for cancellations made the day before check-in.*For group reservations of 15 or more people, a 10% fee applies for cancellations made 9 days or less prior to arrival.
(2) During Event Periods
Cancellation fees during event periods are as follows: 100% of the room rate for no-shows (without prior notice) and cancellations made on the day of arrival or within 7 days prior; 50% of the room rate for cancellations made between 8 and 60 days prior.
The “event period” refers to the period during which large-scale events (such as fireworks displays, concerts, sporting events, expositions, and other events) are held in the vicinity of the hotel.
​The specific dates are determined by the hotel and announced in advance.

We have one room available.
The entire building is wheelchair-accessible, so you can also use the front desk at Restaurant.

This room can accommodate up to two people. The beds are slightly larger than standard single beds, so you can rest comfortably.

● 66 Single Rooms ● 42 Semi-Double Rooms ● 5 Double Rooms ● 1 Wheelchair-Accessible Double Room ● 2 Twin Rooms ● 2 Deluxe Twin Rooms are available.

We have a multi-level parking garage available. However, since tall vehicles may not fit in the multi-level garage, we also have a separate ground-level parking lot available, so you will need to use that one instead. Please Contact uswhen making your reservation.

The overnight parking fee is 800 yen.
*Check-in and check-out times are limited to between 2:00 PM and 10:00 AM the following day. (The LATOV parking lot only: 3:30 PM to 10:30 AM the following day.)
Overtime fees as specified by each parking lot will apply for parking outside these hours.
*Hotel guests, please bring your parking ticket to the front desk at check-in.

Yes, that's possible. Please contact us at the front desk at Contact us.

Please be advised that the following cancellation fees will apply in the event of a cancellation.
■ No-show: 100% of the room rate
■ Same-day cancellation: 80% of the room rate

As this is a business hotel, we do not offer room service.
Additionally, since we do not have bellhops, guests are asked to carry their own luggage.
Luggage carts are available in the lobby for use within the hotel.
At Washington Hotel, we strive to keep our services simple so that we can offer our guests more affordable rates. We appreciate your understanding and cooperation.

The amenities and supplies provided in the " Guest Rooms" at our hotel are as follows:
A comb, cotton swabs, a toothbrush, a razor, and a shower cap are available in the bathroom.
Shampoo, conditioner, body soap, and a hair dryer are provided in the bathroom.
Yukata robes, bath towels, face towels, and slippers are also provided in your room.
In addition, all Guest Roomsare equipped with color TVs and Washlet toilets.
For female guests, we provide hairbrushes and ladies’ sets (cotton pads and cotton swabs) at the front desk.

We sincerely apologize, but our hotel does not maintain a waiting list for cancellations.
We apologize for the inconvenience, but please understand that for dates when the hotel is fully booked, we ask that you check availability directly with us each time you wish to make a reservation.
Please check availability by phone at any time at Contact us.
Please note that since online and phone reservations use separate availability pools, it is more reliable to check both options regularly.

Since our hotel does not have Japanese-style banquet halls, we are unable to provide rooms with traditional tatami flooring.
However, we can provide rooms suitable for small gatherings. In addition to our banquet halls, it is also possible to reserve the entire Restaurantfor private use.

We welcome you to visit us.
Please feel free to stop by and enjoy our "Specialty Breakfast" or "New-Style À La Carte Lunch Buffet."

It's not necessary. However, if you know your plans well in advance, please make a reservation at
. We'll be happy to reserve a table for you.

For dinner reservations, we require a minimum of 2 guests; for banquet reservations, we require a minimum of 10 guests.
We can accommodate up to 500 guests.

Please Newsyour preferred time, number of participants, and meeting layout (classroom-style, U-shape, etc.).
We will make recommendations based on the number of participants and your preferred layout.

We have an in-house floral designer who can create arrangements tailored to your budget.

We have an in-house photographer and a photography studio. Please feel free to contact us with any questions.