FAQ

(1) Normal (excluding cancellation periods)
Cancellation must be made at least 2 days prior to your stay. After that, a cancellation fee will be charged.
The cancellation fee is 100% of the room charge for no-shows (no notice), 80% of the room charge for the day of cancellation, and 20% of the room charge for the day before cancellation. For group reservations of 15 or more persons, 10% of the room charge will be charged 9 days or more in advance.
(2) During the event period
During the event period, 100% of the room charge will be charged for no-shows (no notice) or for reservations made 7 days or more before the event date, and 50% of the room charge will be charged for reservations made 8 to 60 days before the event date.
Event periods are defined as periods when large-scale events (fireworks displays, concerts, sporting events, expositions, and other events, etc.) are held in the vicinity of the hotel.
The period is set by the hotel and announced in advance.

You can check in at the hotel front desk by giving your name or filling out a registration card, so you do not necessarily need your reservation number, but it is smoother and more secure if you have a copy of your reservation number. You may also bring a printout of your reservation confirmation e-mail for added peace of mind.

Reservations for lodging can be made by clicking the "Reservation" button in the upper right corner of the page.

You can also make a reservation by clicking on "Accommodation Reservation" in the center of the page.
Please select the hotel you wish to stay at, enter the date, number of nights, number of people, and other conditions, and click "Search". Available reservation plans will be displayed.

Reservations are typically available starting 6 months before your stay, though this may vary depending on the hotel’s availability. For stays outside the period during which online reservations are accepted, please call us at Contact us.

Depending on availability, we may accept same-day reservations on certain days. Even if there are no rooms available for that day when you check online, please call the hotel directly at Contact us—we may be able to arrange a room for you.

Customers who have "Repeater Registration" for Internet reservations must log in by entering their e-mail address and password on the following screen. Customers who have not registered can make reservations by either making a reservation while registering as a member or without registering as a member.

It is possible that the email address you entered during the booking process was incorrect. If you would like to confirm whether your reservation was made or wish to cancel it, please call the hotel where you made the reservation or contact us via email at least two days in advance, and we will look into your reservation.
If you contact us via Contact us, please provide your name, phone number, booking date, and reservation number.
Please note that depending on your internet connection, it may take some time for the email to arrive. Please wait a while and check your inbox again.

We apologize, but we do not accept requests to be placed on a waiting list. We do not notify guests via email at Newswhenever a cancellation occurs, nor do we offer a service that automatically books reservations in such cases. We ask that you check for availability yourself.

For regular accommodation plans, a credit card number is not required to make a reservation. However, some accommodation plans require online pre-payment by credit card.

Go to the “ Home” page for the hotel where you made your reservation, click the “Book a Stay” button in the upper right corner, then click the “Confirm, Change, or Cancel Reservation” menu. Enter your reservation number and email address, and then make the necessary changes.
If you have registered as a repeat guest for online reservations, simply log in using your registered email address and password to view a list of your reservations.

This message is displayed when the reservation number or e-mail address is incorrect, the hotel you have reserved is in the wrong address, or the reservation has already been cancelled. Please check again. Please note that "-" in the reservation number cannot be omitted.

If the error persists, it’s possible that you entered the wrong email address when making your reservation. In this case, you won’t be able to check or cancel your reservation online. Please contact us atContact usor call the hotel where you made your reservation.

Your reservation number is included in the reservation confirmation email sent to you upon completion of your reservation. Please check that email.
If you have lost your reservation confirmation email or were unable to receive it due to an incorrect email address, please contact the hotel where you made your reservation to inform them that you did not receive your reservation number. You can do so by using the hotel’s Contact usform or by phone.

You can check in at the hotel front desk by giving your name or filling out a registration card, so you do not necessarily need your reservation number, but it is smoother and more secure if you have a copy of your reservation number. You may also bring a printout of your reservation confirmation e-mail for added peace of mind.

The rate of the cancellation fee on the room rate varies depending on the number of days prior to the planned date of your stay that you notify us of your cancellation. Also, the applicable period of the cancellation rate differs between the event period and the regular period. (During normal periods, the cancellation rate is 20% for the day before the event, 80% for the day of the event, and 100% for the day of the event if no notice is given.) In addition, some accommodation plans may have separate cancellation policies. In such cases, we will inform you at the time of reservation.

Room rates are determined by each accommodation facility on a daily basis, depending on the day of the week and availability.
Please note that rates are subject to change depending on the number of rooms available and other factors.

Various discounted rates and special offers are available on the Internet.
However, there are days when these special plans are sold out or are not offered depending on room availability, so Internet reservations are not always cheaper.

This website does not allow the use of discount coupons, special coupons, or invitations for lodging. If you wish to use such coupons, please make reservations by phone or through the dedicated website in accordance with the terms and conditions of each service.
Please note that the discount rates and privileges offered on the Internet cannot be used in conjunction with other discount coupons, preferential tickets, or invitations.

Some hotels and types of accommodation plans may have child rates. In such cases, we will ask you the number of children in your party when you make your reservation.
Even if a hotel does not have a children's rate, children can stay at no extra charge if they sleep with a guest in the same room.
However, amenities such as toothbrushes and towels will only be provided for the number of children in the room.
In addition, meals for children are not included in the meal plan. Extra beds are not provided, so if you need more beds, please reserve an additional room.

The rates displayed when making a reservation on this page ( Home) are "per room" (the total for the number of guests listed on Guest Rooms). The rate for a single room is for one person, and the rate for a twin or double room is for two people. The rate remains the same even if you are staying in a twin or double room by yourself.
Depending on the plan, the per-person rate may also be listed.

Room charges must be paid at the front desk when you check in to the hotel.
In addition to cash, payment can be made by credit card. If payment is to be made by someone other than the guest, please be sure to contact the hotel in advance, as payment must be made prior to check-in.
Please note that some accommodation plans allow credit card payment in advance at the time of reservation.

For frequently asked questions and answers regarding the Fujita Kanko membership program “THE FUJITA MEMBERS” points service, please visit the “THE FUJITA MEMBERS” page at Home.

"THE FUJITA MEMBERS" HomePage: Information on Member Services

As of April 10, 2022, the Fujita Kanko Group Members Card WAON has discontinued the accrual of points and the point redemption service on the Fujita Kanko Group website at Washington Hotel.
https://the-fujita-members.fujita-kanko.co.jp/ja/information/former-service-terminated_20220411

Please use the new "THE FUJITA MEMBERS" membership service for hotel guests of WHG Hotels.
Information on THE FUJITA MEMBERS