FAQ

Check-in time is 14:00 and check-out time is 11:00.

If your room is ready, we may be able to accommodate check-in even before 2:00 PM.
Please ask at the front desk.
(Please note that we may not be able to accommodate check-in if the hotel is fully booked.)

The standard check-out time is 11:00 a.m., but we can accommodate late check-outs until 2:00 p.m. at the latest.
An additional fee of 500 yen per person per hour will apply for late check-outs.
If you wish to extend your stay, please contact the front desk in advance.
(Please note that we may not be able to accommodate late check-outs if the hotel is fully booked.)

We can store your luggage at the front desk. Please feel free to let us know.

We will hold any luggage you send directly to the hotel and deliver it to you upon your arrival.
To ensure smooth delivery when sending luggage to the hotel,
please clearly indicate your name (as it appears on the reservation) and your check-in date on the shipping label.
Please note, however, that we cannot accept responsibility for the safekeeping of valuables or fragile items. We appreciate your understanding.
Please send your luggage to the address below.
201 Byakkotcho, Aizuwakamatsu City, Fukushima Prefecture 965-0024
Aizuwakamatsu Washington Hotel
TEL 0242-22-6111
We can also ship your luggage from the hotel.
Please ask at the front desk. Feel free to let us know.

Please pay your room charges at the front desk upon check-in.
If someone other than the guest is paying, payment must be made before check-in.
Please be sure to contact the hotel in advance.
We accept cards from the following credit card companies.
・VISA ・JCB ・DC ・UC ・Diners Club ・MasterCard
・American Express ・UFJ (formerly Million) Card

We accept orders 24 hours a day.

The applicable period of the cancellation fee differs between the normal period and the period of the event as defined by the hotel.

(1) Normal Period (excluding the cancellation period)
Please notify us of any cancellations at least two days prior to your check-in date. Cancellation fees will apply after that point.
Cancellation fees are as follows: 100% of the room rate for no-shows (without prior notice), 80% of the room rate for same-day cancellations, and 20% of the room rate for cancellations made the day before check-in. *For group reservations of 15 or more people, the cancellation fee is 10% for cancellations made 9 days or more prior to check-in.
(2)During Event Periods
Cancellation fees during event periods are 100% of the room rate for no-shows (without prior notice) and cancellations made on the day of arrival, and 50% of the room rate for cancellations made between 7 and 8 days prior to arrival.
“Event periods” refer to periods when large-scale events (such as fireworks displays, concerts, sporting events, expositions, and other events) are held in the vicinity of the hotel.
The specific dates are determined by the hotel and announced in advance.

A 3-minute walk from JR Aizu-Wakamatsu Station
A 10-minute drive from the Aizu-Wakamatsu Interchange

Parking is free.

Reservations are not required, but we may have to turn you away if the parking lot is full.
If you are arriving by bus or truck, please contact us in advance.
Aizuwakamatsu Washington Hotel , TEL 0242-22-6111 (Main Number)

Unfortunately, we do not have any beds available. If you need a bed, please reserve an additional room.

Free Wi-Fi is available in all rooms.
(Wired LAN is not available within the Guest Rooms, but it is available in the business room.)
Guests must provide their own devices to connect to the Wi-Fi network.

Unfortunately, we do not have any available. Guests using a wired LAN connection are asked to use the Business Room on the first floor.
We also have LAN cards available for loan at the front desk, so please feel free to ask.

There is a banquet hall on the second floor of the hotel and a conference room on the third floor.
Unfortunately, we do not have a large public bath or fitness facilities.

Breakfast is served at “ Restaurant” on the 10th floor.
Adults: 2,300 yen (service charge and tax included)
Elementary school students: 1,500 yen (service charge and tax included)
Children under elementary school age: Free
We offer a buffet featuring both Japanese and Western cuisine.
6:30–9:30
We also offer a variety of packages that include breakfast.

Room service is available.
Please call "Gaslight" on the 10th floor ( Restaurant) directly from your room phone at extension 230.

We do not offer children’s rates.
If a child shares a bed with someone in the same room, they may stay at no additional charge.
However, amenities such as toothbrushes and towels will be provided only for the number of guests specified for that room.
Additionally, meals for children are not included in meal-inclusive plans.

Unfortunately, we don't have any available.